Editor's Note - June 2022

Time is flying past us at such a rapid rate where did May go? I know we were all at our desks but I did not see May month this year, It just vanished.

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SSP Validation Workshops

The Services SETA will be holding stakeholder workshops with services sector industry stakeholders to collect inputs in relations to skills demand for the sector.

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Editor's Note - May 2022

The CCMG have been hard at work with S. Seta re-doing the Qualifications for the Agents, Team Leaders and also the Managers. The team of Subject Matter Experts and the CDP team have been praised for their robust debate and hard work.

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How good are your leadership skills?

You can start by analyzing your performance in specific areas of leadership. Complete the quiz to identify where you already lead effectively, and to explore where your skills need further development.

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New Critical Skills List 2022

The Contact Centre Industry of South Africa stands to lose skilled resources, both current and new, based on the new Critical Skills List Gazetted on 1 February 2022, and its additional requirements.

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