The Sunshine should be lifting your moods as we look forward to the end of a year that has gone past us at the speed of light.

This partnership will provide the South African contact centre industry with research insights into its market and those it supports, ensuring improvement in professional competency.

High quality information supports decision making and helps organizations to plan, to develop strategies and gives them an edge over their competition.

The Services SETA hereby notifies Skills Development Providers and Stakeholders that it will cease accepting accreditation applications for pre-2009 qualifications and unit standards (historical qualifications) by 31 August 2022.

Entries for the National Awards are open and we are off to a good start. I am loving the interaction with you as you work through the descriptions making sure that your entries fit the requirements. Feel free to carry on asking questions.

This article debunks the cliché which states that “Customer is King”. The writer’s opinion is that “Employee is King”.

This partnership brings a new force, delivering cutting-edge customer experience contact centre management software solutions to the South African market.

When it comes to VoIP and telephony fraud detection and prevention, current firewalls that protect our data networks are completely inadequate in SIP-based communication systems.

It may be winter but our industry is truly bubbling over and a large amount of new business coming into the Country, also new vendors with very innovative ways to support the Contact Centres are introducing their offerings to our industry. 

VBET Electronics just announced that the VTX300 Bluetooth headset, and the VT9400 DECT headset was tested and approved by Avaya, and is available to customers as new alternatives to be used on the Avaya platforms.