The contact centre sits at the heart of every customer-centric business strategy. However, outdated, inflexible technology constrained King Price Insurance’s ability to deliver omnichannel engagement and superior customer service.

The global Covid-19 pandemic accelerated digital transformation across industries as the world adapted to a new way of working.

The modern workplace is being transformed by technology. Companies that are embracing all-things digital are reaping the benefits while those that don’t, run the risk of being left behind.

Consumers can now chat and talk with Artificial Intelligence based solutions at customer contact centres in South Africa.

It’s time for our contact centre operations to get better at what we do so that it’s portable and transportable across the continent. And that absolutely starts with getting our people ‘right’ first.