When it comes to VoIP and telephony fraud detection and prevention, current firewalls that protect our data networks are completely inadequate in SIP-based communication systems.

It may be winter but our industry is truly bubbling over and a large amount of new business coming into the Country, also new vendors with very innovative ways to support the Contact Centres are introducing their offerings to our industry. 

VBET Electronics just announced that the VTX300 Bluetooth headset, and the VT9400 DECT headset was tested and approved by Avaya, and is available to customers as new alternatives to be used on the Avaya platforms. 

Time is flying past us at such a rapid rate where did May go? I know we were all at our desks but I did not see May month this year, It just vanished.

You have to anticipate customer needs. Here are seven ways to deliver leading, digital customer experiences.

The Services SETA will be holding stakeholder workshops with services sector industry stakeholders to collect inputs in relations to skills demand for the sector.

Core to our success has always been a panel of enthusiastic, competent and passionate judges. Apply now!

The CCMG have been hard at work with S. Seta re-doing the Qualifications for the Agents, Team Leaders and also the Managers. The team of Subject Matter Experts and the CDP team have been praised for their robust debate and hard work.

Rewardsco Sales relies on its contact centre technology and highly trained, proficient staff to meet campaign objectives for clients, as well as the company's own sales initiatives.

You can start by analyzing your performance in specific areas of leadership. Complete the quiz to identify where you already lead effectively, and to explore where your skills need further development.