Niko Brummer has been immersed in voice biometrics research for more than two decades, finding answers to many puzzling questions around the human voice.We asked him some questions of our own:

South Africa's Business Process Outsourcing (BPO) industry has been given a significant boost in terms of investment and employment potential.

This is a defining moment for the modern leader.  How do they remain committed to their organisation’s strategy, their teams and most importantly their own innate personal values? 

South Africa is in trouble. Before Covid-19, the economy was already teetering at the edge of a fiscal cliff with two consecutive quarters of negative GDP growth and the expanded unemployment rate at a frightening 42%.

The last year has profoundly changed the way we live, work and do business. Contact centres were under increased pressures to accelerate digital transformations