The CCMG will be able to assist you with written confirmation of your meeting the criteria of one or more skills listed on the currently gazetted critical skills list. Read the instructions below and then apply for your CCMG Membership online. The CCMG (Contact Centre Management Group) is the South African Qualifications Authority (SAQA) recognised professional body for the Contact Centre Industry. Professional Body I.D. No. 825.
Please make sure that you Apply for the correct Designation, the roles and careers associated with the careers are as follows:
Contact Centre Brand Ambassador:
• Junior and Senior Client Services Clerks/Agent/Representative/Consultants
• Junior and Senior Contact Centre/Call Centre Agent/Representative/Consultant
• Junior and Senior Customer Service Representatives/Consultant
• Junior and Senior Customer Care Agent/Representative/Consultant
• Junior and Senior Customer Care Ambassador
• Junior and Senior Direct Selling Agent
• Junior and Senior Sales Agents/Representative/Consultant
• Junior and Senior Tele Marketing Agents/Representatives/Consultant
• Junior and Senior Data Capturing Clerk/Agent/Representative
• Junior and Senior Administration Clerk
• Junior Quality Assessor
Contact Centre Support Professional:
• Contact Centre Team Manager
• Contact Centre Team Leader
• Contact Centre Junior Supervisor
• Contact Centre Quality Assessor/Auditor
• Contact Centre Quality Coach
• Contact Centre Trainer/Facilitator
Contact Centre Operational Professional:
• Call Centre Manager.
• Call Centre Supervisor.
• Junior Operations Manager
You will be able to upload the documents during your online application. If you experience any problems, you can send them via email to firstname.lastname@example.org
Once an assessment has been done on the above documentation an
invoice will be sent to you via email upon approval. Once Proof of
Payment is received a Board Exam will be allocated to your online
profile. If you pass the Board Exam you will be informed to collect your
letters and certificates to submit with regards to your Critical Skills
You will then be able to take your documentation to the Department of Home Affairs and submit your application for the Critical Skills Visa.
Successful applicants for the Critical Skills Board Exam will receive 2 copies of the certificate from the CCMG with the SAQA Logo and also 2 originals of the letter of confirmation of the professional designation. This letter confirms that you are a member and that you have been assessed and have earned your professional designation.
You will also receive 2 copies of your welcome letter as a member of the Professional Body (CCMG) and the certificate of membership. A copy of the original documents as well as the Certificates will need to accompany your application to the relevant embassy / consulate / office of the Department of Home Affairs.
These written confirmations can either be collected in person or through a courier service. Should the applicant wish to make use of special postal services (e.g. courier), this will need to be arranged by the applicant, and any additional costs are for the applicant’s own account.
It is important to note that the provision of such a written confirmation of critical skills by the CCMG does not provide any guarantee whatsoever of a Critical Skills Work Visa being issued by the South African Department of Home Affairs, and the CCMG gives no such assurances.
1. Annual CCMG Membership
2.Continuous Professional Development (CPD)
maintain your designation, you need to adhere to the CPD requirements
over a 3-year period. Failing to achieve the required points will have
your designation cancelled and Home Affairs will be notified. Download the CPD Plan for your Professional Designation
from the Designation page. See the CPD page for information on how to earn CPD points.
3. Updated Profile
Login to the CCMG website to update your profile information regularly.
The South African Qualifications Authority and the Department of Home Affairs require that you maintain your profile with the most up to date information every 3 months. Once you have created your profile you will be sent your individual link to update and maintain. Please note that this information will be sent to SAQA and DHA will also have access to your profile.
4. Company registration and listing
The Department of Home Affairs also require that the company that you will working for is a registered contact centre and the CCMG need to have them listed and registered as a contact centre. To establish this the CCMG will ask the company to apply for a company membership which will then activate an assessment of the contact centre. We can only assist applicants where there is a legitimate contact centre that complies to the processes and disciplines of a contact centre.
THE PROFESSIONAL BODY of the Contact Centre Industry in South Africa