An integral part of managing your professional career is staying on top
of industry news and trends, as well as networking with industry peers.
Build on your professional success by becoming a member of an exclusive,
dynamic community of contact centre professionals who share a common
interest in advancing their careers and leading their organisations to
higher levels of service. CCMG membership provides the opportunity to
excel professionally, have access to continuous learning and to network
with peers to share successes and learnings.
The CCMG provides a platform where contact centre professionals can
network and interact with national and international industry peers and
By becoming a member of the CCMG you are joining the ranks of
individuals who are committed to advancing their knowledge of the
contact centre industry, and empowering themselves to enhance their
business and careers. Membership of the CCMG provides an unparalleled
opportunity to be stimulated and inspired by a wide range of initiatives
and innovations, as well as a chance to meet and network with leading
specialists and experts in the contact centre industry across South
Africa and globally.
Attendance at the CCMG monthly events and participation in the online
forums, provides a great opportunity to learn from industry experts and
keep up-to-date with new developments. The CCMG brings together
participants from all industry sectors to learn about best practice
improvement, professional career development, and to examine tools and
techniques to enhance the customer experience, while improving the
business bottom line.
Organisations operating in the Contact Centre industry can gain multiple benefits from providing CCMG membership to their employees as they will access:
Membership for employees can increase a sense of worth and being valued; and may reduce staff turnover and absence rates.
THE PROFESSIONAL BODY of the Contact Centre Industry in South Africa