To grow, develop, mentor and transform the Contact
Centre industry in South Africa. CCMG Management is responsible to the
members, stakeholders, clients, supporters and employees.
To align with and support the goals and activities of organisations
such as SACCI (SA Chamber of Commerce and Industry) the DMA (Direct
Marketing Association), Society of Marketers and similar trade and
professional bodies.
As the professional body for the Contact Centre industry in South Africa, the CCMG is the custodian of the industry’s reputation and the mouthpiece for the industry.
To foster equality of opportunity throughout the industry and actively address issues of employment equity.
To maintain an up-to-date database of all relevant
stakeholders in the South African Contact Centre industry. This will
include Corporate, Vendors, Service Providers and professionals,
managers and executives at all levels of the industry.
To identify the most critical needs of the CCMG’s members
to ensure that they are assisted in their day-to-day jobs and to this
end our organisation pledges to devote its resources to meeting those
needs.
To provide a framework and the resources that promote quality standards and ‘best practice principles’ and professionalism in the Contact Centre industry.
To deliver a range of professional services to the
broader industry; to be experts and trusted advisors able to provide
unbiased evaluations of products and services as well as to assess and
audit Contact Centre operations, suppliers and providers
