Continuous Professional Development (CPD)


A Professional Designation is industry recognition that your skills are what the workplace wants and that you are up to date with the latest knowledge and practice in your field. This prestigious award confirms that you are competent and employable. Like a qualification, it is something you can actually write behind your name. In the Contact Centre Industry a designation is awarded for a period of three years, during which you are guided to maintain your CPD points. The CCMG is recognized with SAQA and is the only recognized professional body for the contact centre industry.

Earn CPD Points

Visit the Designation section of this website to see the CPD Plan for your Professional Designation.


Attend CCMG events to earn CPD points and network with your peers View the list of upcoming events here


Contact the CCMG for more information