Peter is the epitome of enterprise transformation expert. With nearly 30 years of senior experience, both in the UK and worldwide, he has consulted on, managed, set-up and right-shored large contact centre Sales and Service operations. In addition, Peter has led “knowledge locker” and training and development functions and helped major change initiatives in IT implementations, target operating model transformations and omni-channel service strategies.
Arnab is an experienced Senior Leader from India. His career, over the last 25 years has panned across hospitality account management & Leading captive offshore customer experience centres, as well as third party set ups by large ITES players for some key customer across the globe. He has experienced the inception-to-transformation story of the BPM industry first-hand in India as he grew in his role and tenure.
Craig Shalekoff has over 20 years BPO experience. with a proven track record, with ‘hands on’ experience, in developing and implementing major transformation projects and efforts involving large international BPO organisations. Craig has run multiple IT departments and has worked across Africa and Asia Pacific building multiple global networks.
Randburg
Tel: 010 003 0020,
Fax: 011 781 3886
Cape Town
Tel: 021 856 3871
Email: info@ccmg.org.za
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THE PROFESSIONAL BODY of the Contact Centre Industry in South Africa