The Contact Centre Management Group is a body of like-minded professionals and organisations that are committed to developing Contact Centre services in South Africa. The Professional Body for Contact Centres is recognised by the South African Qualifications Authority (SAQA).
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A designation confirms publically, to your employer and mostly to
yourself, what your current worth is in the workplace. In many ways a
designation is even better then a qualification.
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Attendance at the CCMG monthly events and participation in the online
forums, provides a great opportunity to learn from industry experts and
keep up-to-date with new developments. The CCMG brings together
participants from all industry sectors to learn about best practice
improvement, professional career development, and to examine tools and
techniques to enhance the customer experience, while improving the
business bottom line.
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