A designation confirms publically, to your employer and mostly to
yourself, what your current worth is in the workplace. In many ways a
designation is even better then a qualification.
The following SAQA approved designations are awarded by the CCMG:
The core functions of a Contact Centre Agent include the following:
The main functions of a Contact Centre Executive are to:
The main functions of the Information and Data Analytics Professional include the following:
The exam is an online assessment which is timed and is not an open book assessment. The assessments are based on RPL (Recognition of Prior Learning in the role that you have applied for). Please note that the designation are also recognised internationally so the standards are not low. Once the CCMG receive the exam it will take 5 working days before you get the results of the assessment.
You have to pass with 70% + to earn your professional designation.
Membership to the CCMG is an annual requirement and must be renewed annually. Should you not renew your membership Home Affairs will be notified that you are no longer a member of the Professional Body.
maintain your designation, you need to adhere to the CPD requirements
over a 3-year period. Failing to achieve the required points will have
your designation cancelled and Home Affairs will be notified. Download the CPD Plan for your Professional Designation
from the list above. See the CPD page for information on how to earn CPD points.
THE PROFESSIONAL BODY of the Contact Centre Industry in South Africa
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