The Employer Association of the Contact Centre Industry in South
Africa serves national employers in their efforts to maximize
performance; providing people management information and research,
training and consulting expertise.
The EA is also mandated to implement effective collective bargaining:
this is an important way of determining employees’ wages and benefits
and regulating industry relations.
To keep standards high to help organisations with world-class services
and employee conditions become recognised, the EA is introducing an
unbiased certification system that will be available for national and
international clients interested in doing business with South African
Contact Centre solution providers.
Last, but not least, the EA provides a united way for it's members to
engage government and legislative bodies on national policies that
affect the Contact Centre Industry.
The Contact Centre Employer Association consists of 9 Chapters, each
headed by top experts in the different areas of Contact Centre
operations.
The strategic advantage of joining an Employer Association must never be underestimated.
What are the top 3 ways in which the EA will change the way the Industry does business?
- Your voice will be heard:
The Industry employers will have a strong representation and bargaining
power towards regulatory and legislative bodies and employee
associations. This power has been sorely lacking. - Access top experts in a particular field
The heads of the 9 professional chapters of the EA provide specialist
consultancy in several fields ranging from technology to HR (and
everything in between) to members. Priceless value, regardless of the
size of your organization. - Become a recommended partner
A very significant change is that the new certification system for all
Industry employers will promote and reward companies that strive for
excellence and high standards of service. They will be recommended to
Clients who request assurance from the Professional Body, the CCMG
regarding potential South African partners.
A large proportion of the Contact Centre Sector depends on the
flow of people from the TES Sector. That's why we want a specific chamber
for Recruitment Companies. Read this...https://www.bbrief.co.za/2018/05/02/tes-providers-friend-or-foe/
Why Join the Employer Association?
Employer Association Shared Services
The cost to join The Employer Association of the Contact Centre Industry is only R360.00 p.a excl. VAT
