South Africa is in trouble. Before Covid-19, the economy was already teetering at the edge of a fiscal cliff with two consecutive quarters of negative GDP growth and the expanded unemployment rate at a frightening 42%.

The last year has profoundly changed the way we live, work and do business. Contact centres were under increased pressures to accelerate digital transformations

This initial global survey, executed on behalf of Genesys by an independent research firm, includes insights from 1,900 consumers and more than 1,300 business users.

We welcome 3 new Council members to our team for 2021.

Pivotal Data has been shortlisted in two Genesys EMEA Partner Award categories – the only Genesys partner in South Africa to earn this recognition.