The Services SETA will be holding stakeholder workshops with services sector industry stakeholders to collect inputs in relations to skills demand for the sector.

Core to our success has always been a panel of enthusiastic, competent and passionate judges. Apply now!

The CCMG have been hard at work with S. Seta re-doing the Qualifications for the Agents, Team Leaders and also the Managers. The team of Subject Matter Experts and the CDP team have been praised for their robust debate and hard work.

Rewardsco Sales relies on its contact centre technology and highly trained, proficient staff to meet campaign objectives for clients, as well as the company's own sales initiatives.

You can start by analyzing your performance in specific areas of leadership. Complete the quiz to identify where you already lead effectively, and to explore where your skills need further development.

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The Contact Centre Industry of South Africa stands to lose skilled resources, both current and new, based on the new Critical Skills List Gazetted on 1 February 2022, and its additional requirements.

A new call centre in Mitchells Plain hopes to employ 1,000 young people from the Cape Town suburb.

When Artificial Intelligence (AI) comes up in discussion groups or forums, people immediately imagine robots taking over humans. Especially in contact centres, agents tend to think that AI has come to replace them. Is that really the case?

Cloud-based workforce management solution supports 4,000 contact centre agents at one of Africa’s largest banks