Effective leadership is crucial in call centers because it provides direction, motivation, and support to agents, enabling them to perform at their best.

As South Africa's contact centers evolve to embrace these changes, the need to future-proof their operations become paramount.

As the global business landscape continues to evolve, more companies are turning to outsourcing as a way to improve operational efficiency and cost optimisation.

It's incredible how quickly we have reached the second half of 2023. I hope this year has been productive for you, brimming with new opportunities and accomplishments.

One of the biggest challenges facing HR professionals today is attracting and retaining top talent.

On average, people who have professional designations earn approximately 20% more than their undesignated counterparts.

AI has the potential to revolutionize the way contact centres operate and deliver customer service.

Crtitical thinking is the one skill that can empower you to understand different contexts, viewpoints, values and perspectives.  

For employers who pay levies but do not partake in submission of WSP/ATR and claim their funds back.

The purpose of these roadshows is to engage around understanding SAQA's role, NQF policies and processes and the research that informs this work.