Within the call centre industry, we know that good data and stable systems are some of the most important aspects to get right if you want to run your business successfully.

The Services SETA cordially invites all stakeholders affected by or interested in the listed occupations to attend the QCTO Scoping meeting

In a world of hybrid working models, a rapidly evolving technology landscape and growing reliance on the contact centre as a first-line engagement channel.

The implementation of the NSDP 2030 demands for more collaboration and partnership between all stakeholders in the post-education and training system.

Join Margie Middleton on Wednesday 27th October 10:00 – 11:00

The Services SETA cordially invites all stakeholders within the Communication and Marketing Chamber Services to attend the stakeholder consultation meeting relating to the prioritising of qualifications for development for 2022/23 for Industry by Industry

Call for applications from subject matter experts to develop assessment instruments/tools for the services sector’ registered occupational qualifications

With unemployment at an all time high, Covid-19 scaring employers and intimidating learners, the world is seemingly, quite depressed. The pressure on the formal economy to provide “jobs” to the youth, remains unrealistically high.

As the frontline communication channel between businesses and their customers, contact centres had to adapt early and fast to rapidly changing consumer engagement trends caused by the COVID-19 pandemic.