What will contact centre planning look like in 5 years?

Changes in the contact centre industry, such as customers and employees' increasing use of digital channels or high work-life balance expectations, mean that workforce management needs to support customers and employees more innovatively than ever. This webinar provides a framework for creative workforce management solutions to meet the challenges of contact centres today and in the future.

Watch the video here: https://www.youtube.com/watch?v=rJpOckkjQIA&t=52s

Download the presentation here