On average, people who have professional designations earn approximately 20% more than their undesignated counterparts.

AI has the potential to revolutionize the way contact centres operate and deliver customer service.

Crtitical thinking is the one skill that can empower you to understand different contexts, viewpoints, values and perspectives.  

For employers who pay levies but do not partake in submission of WSP/ATR and claim their funds back.

The purpose of these roadshows is to engage around understanding SAQA's role, NQF policies and processes and the research that informs this work.

The CCMG have facilitated new courses to assist with earning your CPD points.

Webhelp announces the appointment of Benjamin Faes as CEO of the UK. Benjamin, whose experience includes 13 years at Google and CEO of AOL France, was VP of Global Sales and Marketing at Webhelp prior to his promotion. 

Double acquisition strengthens footprint in South Africa market and adds market-leading skills to Connect’s global offering.

This has definitely been a crazy year for the CCMG, it started off slowly and that snowball has just reached epic proportions.

The CCMG are very proud of the conference that was hosted in October and I am glad to say that we had fantastic input and discussions with the attendees. The conference gave us between 118 - 80 delegates that were around for the day.