The Services Sector Education and Training Authority (Services SETA) invites suitably qualified and experienced Subject Matter Experts (SMEs) to apply for Discretionary Grant funding

So only 9 months of the year to go. Time is just zipping past us. We are going into a month of short weeks and staff taking leave to enjoy time off with their families.

The industry has seen some fantastic growth of late and it is good to see how things are getting back to the new world of normal.

Now is the time to look at how to ignite growth and at the same time improve retention within your contact centre business.

RPL, or Recognition of Prior Learning is one of the most interesting topics in the human capital and skills development industries. Every

Today, chatbots play an important role as virtual helpers in providing digital customer service across all channels.

We're putting our best foot forward to ensure that 2022 is a much more optimistic and successful year. How are we doing that?

Business Potential researches the best lifelong learning resources on the internet, saving you time and giving you confidence that the content of the resources have been assessed as having true value.

After all the uncertainty of the past two years we can happily say that we have survived all the challenges that have come our way.

Given the topic's relative share of voice in industry media, it is easy to overstate the role artificial intelligence (AI) currently plays in contact centre digital modernisation strategies.