As the global business landscape continues to evolve, more companies are turning to outsourcing as a way to improve operational efficiency and cost optimisation.

It's incredible how quickly we have reached the second half of 2023. I hope this year has been productive for you, brimming with new opportunities and accomplishments.

One of the biggest challenges facing HR professionals today is attracting and retaining top talent.

On average, people who have professional designations earn approximately 20% more than their undesignated counterparts.

AI has the potential to revolutionize the way contact centres operate and deliver customer service.

Crtitical thinking is the one skill that can empower you to understand different contexts, viewpoints, values and perspectives.  

For employers who pay levies but do not partake in submission of WSP/ATR and claim their funds back.

The purpose of these roadshows is to engage around understanding SAQA's role, NQF policies and processes and the research that informs this work.

The CCMG have facilitated new courses to assist with earning your CPD points.

Webhelp announces the appointment of Benjamin Faes as CEO of the UK. Benjamin, whose experience includes 13 years at Google and CEO of AOL France, was VP of Global Sales and Marketing at Webhelp prior to his promotion.