Webhelp announces the appointment of Benjamin Faes as CEO of the UK. Benjamin, whose experience includes 13 years at Google and CEO of AOL France, was VP of Global Sales and Marketing at Webhelp prior to his promotion. 

Double acquisition strengthens footprint in South Africa market and adds market-leading skills to Connect’s global offering.

This has definitely been a crazy year for the CCMG, it started off slowly and that snowball has just reached epic proportions.

The CCMG are very proud of the conference that was hosted in October and I am glad to say that we had fantastic input and discussions with the attendees. The conference gave us between 118 - 80 delegates that were around for the day. 

The Sunshine should be lifting your moods as we look forward to the end of a year that has gone past us at the speed of light.

This partnership will provide the South African contact centre industry with research insights into its market and those it supports, ensuring improvement in professional competency.

High quality information supports decision making and helps organizations to plan, to develop strategies and gives them an edge over their competition.

Entries for the National Awards are open and we are off to a good start. I am loving the interaction with you as you work through the descriptions making sure that your entries fit the requirements. Feel free to carry on asking questions.

This article debunks the cliché which states that “Customer is King”. The writer’s opinion is that “Employee is King”.

This partnership brings a new force, delivering cutting-edge customer experience contact centre management software solutions to the South African market.