Your new dimension of customer contact: novomind iAGENT is the intelligent customer service software for optimal multichannel management – from chatbots through email management, chat, video chat and WhatsApp up to social media.
Classic call centers that answer enquiries exclusively by telephone have become multichannel contact centers. All communication channels are used and at the same time your customers are offered intelligent and dialogue-capable self-service (chatbot or FAQ center) on the basis of artificial intelligence (AI). novomind iAGENT covers the entire interaction with customers across all available channels.
novominds IQ Dialogue Engine, the foundation of novomind iAGENT, is based on a combination of computer linguistic (transparent) and semantic (self-learning) procedures. Alongside a dialogue capability for your chatbot, this guarantees an optimal recognition quota for your correspondence (email, WhatsApp, social media, chat) in your service center. All this with the help of a standard knowledge database offering the same answers to the same questions.