Global Benchmarking Reports for Contact Centres
COPC Inc.’s Global Benchmarking Series delivers monthly reports about timely issues affecting contact centers and customer experience (CX) organizations, covering topics, such as, CX strategies, quality workforce management, channel management, people management and technology.
Brought to you by the CCMG
The CCMG are proud to bring you these monthly webinars discussing the topics in-depth. For all members and professional members you can access these in your profile at no cost. Designated professionals can also earn 1 CPD point for every webinar listened to. This can all be done in your own time.
Login or if you are not yet a CCMG member, Join now
We hope you find these reports helpful in making informed decisions about running your operations.