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CCMG members have access to a multitude of latest research reports, fact sheets, whitepapers, opinion papers, case studies, working templates and articles relating to a wide range of issues from Contact Centre international and local industry experts.

Logged in Members are able to view the documents in each of the categories listed below. To get access to this valuable industry information, join the CCMG now.

Customer Care

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Customer Experience

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The A-Z of customer service.docx DOCX (67.21 KB)  more ] Administration 2018/06/01
Out with CRM in with a Fantastic Customer Exp.docx DOCX (24.61 KB)  more ] Administration 2018/06/01
Handling customer complaints - why you need t.docx DOCX (23.36 KB)  more ] Administration 2018/06/01
Customers Want to Help Your Business so why n.docx DOCX (17.98 KB)  more ] Administration 2018/06/01
Better customer experience from the bottom up.docx DOCX (41.41 KB)  more ] Administration 2018/06/01

Customer Management

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Customer Service

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Stop Patting Bad Social Customer Service o(1).docx DOCX (21.34 KB) Administration 2018/06/01
Dark Side of the Discount How Deals Can Un(1).docx DOCX (23.61 KB) Administration 2018/06/01
Can You Outsmart Your Customers on Pricing(1).docx DOCX (20.42 KB) Administration 2018/06/01
Are Teenage Customers Hiding on Twitter(1).docx DOCX (23.24 KB) Administration 2018/06/01
5 strategies for improving your NPS score(1).docx DOCX (63.22 KB) Administration 2018/06/01
Using Behavioral Science to Reach Your Customers DOCX (17.02 KB)  more ] Administration 2018/04/03

People

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Process

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Technology

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White Paper - Process

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White Paper - Customer Service

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White Paper - People

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White Paper - Technology

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