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|Critical Skills Work Visa|
The CCMG will be able to assist you with written confirmation of your meeting the criteria of one or more skills listed on the currently gazetted critical skills list.
The CCMG (Contact Centre Management Group) is the South African Qualifications Authority (SAQA) recognised professional body for the Contact Centre Industry. Professional Body I.D. No. 825.
How to aquire your Critical Skills Visa
In order to be able to assist you with written confirmation of your meeting the criteria of one or more skills listed on the currently gazetted critical skills list, you will need to complete the following steps:
1. Apply for a Membership and a Designation with CCMG
Please make sure that you Apply for the correct Designation, the roles and careers associated with the careers are as follows:
Contact Centre Brand Ambassador:
• Junior and Senior Client Services Clerks/Agent/Representative/Consultants
Contact Centre Support Professional:
• Contact Centre Team Manager
Contact Centre Operational Professional:
• Call Centre Manager.
2. Submit the following documents to the CCMG
You will be able to upload the documents during your online application. If you experience any problems, you can send them via email to firstname.lastname@example.org
Once an assessment has been done on the above documentation an invoice will be sent to you via email upon approval. Once Proof of Payment is received a Board Exam will be allocated to your online profile. If you pass the Board Exam you will be informed to collect your letters and certificates to submit with regards to your Critical Skills Visa Application
3. Critical Skills Visa Application
You will then be able to take your documentation to the Department of Home Affairs and submit your application for the Critical Skills Visa.
Successful applicants for the Critical Skills Board Exam will receive 2 copies of the certificate from the CCMG with the SAQA Logo and also 2 originals of the letter of confirmation of the professional designation. This letter confirms that you are a member and that you have been assessed and have earned your professional designation.
You will also receive 2 copies of your welcome letter as a member of the Professional Body (CCMG) and the certificate of membership. A copy of the original documents as well as the Certificates will need to accompany your application to the relevant embassy / consulate / office of the Department of Home Affairs.
These written confirmations can either be collected in person or through a courier service. Should the applicant wish to make use of special postal services (e.g. courier), this will need to be arranged by the applicant, and any additional costs are for the applicant’s own account.
It is important to note that the provision of such a written confirmation of critical skills by the CCMG does not provide any guarantee whatsoever of a Critical Skills Work Visa being issued by the South African Department of Home Affairs, and the CCMG gives no such assurances.
How to maintain your Critical Skills Visa
1. Annual CCMG Membership
3. Updated Profile
Login to the CCMG website to update your profile information regularly.
The South African Qualifications Authority and the Department of Home Affairs require that you maintain your profile with the most up to date information every 3 months. Once you have created your profile you will be sent your individual link to update and maintain. Please note that this information will be sent to SAQA and DHA will also have access to your profile.
4. Company registration and listing
The Department of Home Affairs also require that the company that you will working for is a registered contact centre and the CCMG need to have them listed and registered as a contact centre. To establish this the CCMG will ask the company to apply for a company membership which will then activate an assessment of the contact centre. We can only assist applicants where there is a legitimate contact centre that complies to the processes and disciplines of a contact centre.