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Continuous Professional Development (CPD)
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A Professional Designation is industry recognition that your skills are what the workplace wants and that you are up to date with the latest knowledge and practice in your field. This prestigious award confirms that you are competent and employable. Like a qualification, it is something you can actually write behind your name. In the Contact Centre Industry a designation is awarded for a period of three years, during which you are guided to maintain your CPD points. The CCMG is recognized with SAQA and is the only recognized professional body for the contact centre industry. Download the policy document

Earn CPD Points

Visit the Designation section of this website to see the CPD Plan for your Professional Designation


Attend CCMG events to earn CPD points and network with your peers View the list of upcoming events here

Online Training

Complete the appropriate courses from these online training providers to earn CPD points.


Pro Talent's simulation learning can develop your skills and earn CPD points.  It can be done on your mobile or PC, online and offline.  The CCMG CPD program covers all the competencies you will need in our industry.  By registering with Pro Talent you will get new weekly simulations and invitations by email.  This approach is based on the principle of Learn-by Doing and it offers a pleasant challenge; as if you are in the real work situation. It takes 10 minutes or less to complete a session and you get instant coaching feedback.  The Employer benefits are that there is no out of office training, you get monthly reporting and it is at a low cost.  For R600+VAT per person, per year it costs as little as R12 / CPD point, making this practical and convenient to earn your CPD points.



Designed for you the user, enabling the planning, recording and driving of your personal and career development to ever higher levels! Enroll for online courses through our e-Learning platform.

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Cape Town
Tel: +27 (0)21 856 3871