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COVID-19 Information

Update - 5 June 2020

OHS Consolidated Measures 5 June Employment and Labour Department of - 43400

Update - 4 May 2020

Consolidated COVID-19 Temporary Employee / Employer Relief Scheme

Directions on the Risk-Adjusted Strategy for the Communications and Digital Technologies Sector

COVID-19 Relief Funding /Loan Packages Offered

Health & Safety Guidelines

Level 4 Regulations

New level 4 lockdown regulations for employers – including coronavirus screening and free masks for workers

Click here

How to make a face mask

Essential Services

Information for Companies providing Essential Services During the Coronavirus Shutdown

Click here

Applying online for the UIF Temporary Employee Relief

Webinar: Dealing with the Lockdown

In these current interesting times due to Covid-19, many Contact Centre Professionals have reached out to us asking us to share what is happening in the industry and what measures people have taken in their companies.   
This Webinar was hosted in order to better understand how the industry is dealing with the situation.  
Questions include how others are coping with  adjusting to this crisis, how they are supporting their staff at home, and what they see long-term.   How to get agents working from home quickly, connectivity issues, access to systems, data security, agent morale/productivity, shifting more calls to IVR and bots (and ideas on how best to manage it) are just some of the topics we’ve heard that want to be discussed.
We know the sector has been hit hard due to the regulations and the interpretation of these regulations.  We’ve heard of shop assistants now becoming ‘agents’ working from home and helping manage the additional influx of emails and online sales.  Have you had similar scenarios?
Click here to listen to the webinar

A review of all the Aid and Incentive Packages announced to-date

HOW TO ACCESS: Business Partner Grant & Loan Facilities Now available for Covid-19 Relief

The Business Partner SUKUMA Program has been launched. Grants for Sole Proprietors and Businesses - Sole Proprietors, Close Corporations, Partnerships and Trusts as well as generous Business Loans for those businesses in-distress.

Helpline Numbers

Click here for the Government Rules and Regulations around the Shutdown

Advice for Businesses

Learnerships and YES in the time of COVID-19

Relief Fund for Business

Relief Fund Measures for Businesses - Covid 19 - 25 March 2020

Notice on Compensation for Occupationally-acquired Corona Virus 

Notice on Compensation for Occupationally-acquired Novel Corona Virus Disease (COVID-19) under Compensation for Occupational Injuries and Diseases Act, Act 130 of 1993 as amended

Download the notice here

UIF Benefits

The Minister of Employment and Labour has announced measures that the Department will put in place to contain the spread of the Corona virus (COVID-19) and its impact on UIF contributors.

The Unemployment Insurance Fund will compensate affected workers through its existing the Illness and Reduced Work Time benefits.

Download the Easy-Aid Guide for Employers for UIF Benefits
The guide is applicable to all employers who are registered with UIF and make monthly contributions as required by the Contributions Act of 2002.

Directive by the Minister of Employment andLabour in terms of Regulation 10 (8) issued by the Minister of CooperativeGovernance and Traditional Affairs in terms Of Section 27 (2) of the DisasterManagement Act, 2002 (Act No. 57 of 2002)

During the lockdown, your company has the following options regarding staff and UIF:

Option 1:

  • Companies that are able to continue their operations remotely should do so.
  • Normal pay.
  • Company must ensure they have a monitoring of performance and output.

Option 2:

  • Work from home and partial pay / temporary change to employees terms and conditions
  • This must be agreed to before Thursday at midnight. Normal procedural requirements must apply to implement short time or lay offs until Thursday midnight.  Must be group via telecom if possible. Should not consult individually.
  • Should employees not agree, then company can “temporarily suspend” the terms and conditions.
  • For example, a non-exempt company may continue operations but working hours / salaries will change, so for the lockdown, we will temporarily suspend (change) terms and conditions.

Option 3:

  • Complete shutdown of business as a result of the lockdown
  • No work no pay. 
  • Inform employees, no S189/ A as the employer and employee are NOT refusing to work, it is result of lockdown, so no procedure.
  • Employment relationship is suspended.
  • If companies wish to pay out annual leave, move compulsory shutdown (as long as shutdown is not as per collective or sectoral agreement), pay out bonus now (on agreement) they can implement

Government assistance:

  • Where a Company shuts down for a certain period or implements Reduced or Short Time. UIF benefits payable is the difference between what employer pays and normal UIF benefits payable should an employee lose employment (see documents from the Department of Labour (DOL))
  1. Make copies of Ui 2.8 (confirmation of employee bank account) and provide to the employees with the requirement that they return the signed copies asap.
  2. You then need to complete the following forms (make sure the employee signs where required)
  3. Ui19
  4. Ui 2.7
  5. Ui2.1
  6. You need to prepare a letter for each employee confirming the lay-off, please find attached
  7. You need to have a copy of each employees’ ID Book.
  8. Scan a set of each employees’ documents and send by email to the relevant Department of Labour. One employees’ document set per email is probably best, with the subject header Application for Benefits “employee name and ID Number”. Where possible include the employees email address in the address bar so that they get a copy at the same time.
  9. Print the sent email (as proof) and put with the rest of the documents. Give a copy of the entire set to the employee if they weren’t on the email.  
  • Government is considering National Disaster Benefit which could be paid to employees (not yet confirmed)
  • There will be a tax subsidy for private sector employers under the Employment Tax Incentive (no procedure of how to apply)
  • Temporary reduction of employer and employee contributions to UIF and employer contribution to skills development (awaiting detail)
  • TERS (application process):
  • Distressed company is able to demonstrate that it has been compliant with the relevant UIF legislation;
  • If not compliant, the distressed company undertakes to pay outstanding contributions and bring its declarations up to date within a stipulated timeframe;
  • The distressed company is able to demonstrate that it will/or has embarked upon a turnaround or sustainability programme which will result in job preservation at the expiry of the funding agreement; and
  • The distressed company will be able to meet its obligations in relation to the UIF legislation.

o   To obtain application forms and all relevant details , please send an email to

o   Companies must send an application for TERS to the CCMA (applications should be sent to

If you have a complaint against the police, these are the numbers to call

The Independent Police Investigative Directorate (IPID) has issued emergency numbers for complaints against the police during the Covid-19 lockdown. IPID's services are still ongoing during the lockdown, spokesperson Sontaga Seisa said. A limited number of investigators are on standby in all nine provinces, and provincial management will ensure that their work continues.

The numbers to lay a complaint against the police are:

Eastern Cape: 082 592 9888;

Free State: 063 225 6081;

Gauteng: 076 455 5718;

Limpopo: 078 871 4811;

KwaZulu-Natal: 079 895 2741;

Mpumalanga: 072 881 4196;

Northern Cape:  064 624 8203;

North West: 078 163 6874;

Western Cape: 073 890 1269. 


Contact us

Tel: +27 (0)10 003 0020

Cape Town
Tel: +27 (0)21 856 3871