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Tanya Chairperson: Tanya Phillips

Tanya Phillips is an accomplished leader and is considered a doyenne of the Call Centre Industry. As Operations Director for some of the leading Outsource Providers in South Africa she has developed comprehensive experience, including multi-site management, inbound and outbound operations and in-sourced, outsourced and co-sourced solutions...Read More


Vice Chairperson: Margie Middleton

Margie is a recognised personality in the South African Contact Centre community. She has been involved in the industry for 25 years, and her experience spans from starting as a contact centre agent to being a team leader, contact centre manager, trainer, general manager and director of contact centre organisations ...Read More


Dr Wynand Goosen

Dr Goosen is a perpetual scholar, with multiple qualifications that includes Doctorates in Business, Meta Physics and Human Capital. He has board membership with several professional organisations and a well-known conference speaker and has been quoted in newspapers and interviewed for several television programs ...Read More


Dr. Christopher Mc Creanor

Dr. Christopher McCreanor has led an impressive career as an academic and OD ETDP Manager within the Contact Centre and Outscoring Industry. You may know him for his work as Global Leadership Development Manager at Amazon, but Christopher can also be accredited with contributions to Nelson Mandela Business School...Read More


Matthew Byron

Matthew Byron, currently he works for an international finance house, he has more than 20 years collections and credit experience, and has managed large multinational call centres, in both customer services and legal collections across multiple countries. He has facilitated the regulatory compliance of a business unit ...Read More


Roshan Sookdeo

Roshan Sookdeo is the National Sales Manager of CallForce. He has extensive experience in the staffing industry, initially carrying responsibility for the Coastal Regions for one of South Africa’s largest blue collar staffing providers...Read More


Barbara Knight

Barbara is viewed as a dynamic leader and is an independent senior behavioural and management consultant and sought-after inspirational speaker. She has strong proven ability within the Industry and other vertical areas. She is able to wear both HR and operational hats in specialist areas of organisational development ...Read More


Tshepo Chuene

Tshepo Chuene is a seasoned Senior Manager in the Customer Experience management and the Operations thereof. The experience cut across Telecommunications sector, Energy Sector , management consulting, public sector and also SOE. Armed with Bachelors Degree in Administration from the then University of the North, currently Limpopo ...Read More


Gil Lauren Potgieter

Lauren Potgieter has extensive experience and knowledge of the local and global BPO and contact center outsourcing landscape, and has been involved in this industry for almost 20 years...Read More


Gil Gilbert Kyalwe

Gilbert B. KYALWE is an Business  & IT management analyst, communication specialist. Born In Kinshasa and raised by Victorine B. Mizibu and Celestin N. Manyonwe, among his 4 brothers and a sister...Read More


Janelle Janelle Gravett

Janelle has been involved in the skills development area for the past 40 years in industry sectors such as hospitality, travel, mining, manufacturing, business process outsourcing and services (BPS & O) and education and skills development. She has a wealth of experience in learning and development methodologies ...Read More


Tanya Michael Kgwadi

Michael was born in the west of Pretoria in a township called Attredgiville and, he spent most of his life living in Pretoria and working in Johannesburg, Michael recently lived in Botswana and currently lives in Cape Town. Michael is an enthusiastic leader within the financial services industry who is passionate about people, strategy and innovation...Read More


Natasha Natasha Bekker

Natasha Bekker currently heads up the WC region for Teleresources and Only The Best Staffing. She is an experienced People Services Specialist with a demonstrated history of working in the Human Capital Solutions Industry within various BPO and local Contact Centres in the Western Cape...Read More


Parul Parul Wadhera

Parul is currently working with AEGIS Outsourcing SA Pty Ltd as there Vice President of Quality & Transitions. He is a Six Sigma Certified Professional with overall experience spanning 18 Yrs. and has been associated with prestigious BPO/BPS organizations including Convergys, Infovision (now Serco), HCL BPO, Tech Mahindra (erstwhile Satyam BPO), AEGIS...Read More


Patrick Patrick Hutchison

People are the greatest enablers in any business and when engaged is the best indicator of success.' Patrick Hutchison is a customer service professional who started his career on the front-lines more than 20 years ago in one of South Africa’s most innovative banks...Read More


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Tel: +27 (0)10 003 0020

Cape Town
Tel: +27 (0)21 856 3871