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Our Members & Supporters
Monday, 02 September 2019
The Global CX Benchmarking Report »
More than 20 years of evaluating trends and transforming CX The CCMG would like to invite our members participate in...
Wednesday, 28 August 2019
Thomas Maydon's Truth Seeker: How to Avoid Logical Fallacies and Cognitive Biases in Data Science »
For some time, I have been interested in sceptical thinking and how we as humans commonly make logic flaws in our thinking...
Wednesday, 28 August 2019
Professional & Economic Headsets for Call Centres »
M2 & M2MS USB Axtel M2 and M2MS series is a professional and economical solution for call center and teleworker e...
Thursday, 22 August 2019
Link Market Services does it again…. »
As at 01 July 2019 Link Market Services will be the new home of SASOL Limited, Sasol Khanyisa & SOLBE1 Share Registers...
Tuesday, 20 August 2019
Leading for explosive growth »
The leadership landscape has changed a lot over the last two decades. A culture of management through process and hierarch...
Monday, 29 July 2019
Talksure Living the Legacy of Madiba »
Financial Services Provider, Talksure in partnership with Crossroads KZN, joined the learners at Redcliffe Educare Centre...
Friday, 21 June 2019
Talksure Gives Back to Local School »
Emakheni Primary School in Nqwayini, just outside of Tongaat recently received a new look. Employees of Umhlanga based...
Friday, 21 June 2019
Target Group Index research achieves phenomenal year-on-year revenue growth »
Target Group Index (TGI) research had an astonishing year, achieving a 22% revenue growth, servicing close to 70 top compa...
Friday, 21 June 2019
How To Get Started With Machine Learning »
The benefits have been recounted many times, but now that  Machine Learning  has the business world’s attention,...
Monday, 27 May 2019
Middle Management Leadership Program »
Improve, empower and innovate your teams today  We deliver a unique “step change” process used internati...
Monday, 27 May 2019
Why Quality Matters »
Exploring how Quality in your business determines your future success With so many options available to customers,...
Tuesday, 23 April 2019
Analytics in Talent Assessment »
A nearly universal HR tradition is the use of off-the-shelf talent assessments to screen job candidates. Underpinning the...
Tuesday, 23 April 2019
How To Understand & Dramatically Reduce Attrition »
In early 2017, industry researcher, Contact Center Pipeline published findings on what was top of mind to contact and call...
Tuesday, 23 April 2019
Why Outsource your Call Centre Needs to a Specialist? »
Outsourcing call centre operations is no secret. Smart, growing companies are taking this strategic approach, as maintaini...
Tuesday, 23 April 2019
Chatbot solutions for the credit and collections industry »
Principa and Atura announce partnership to provide world-class chatbot solutions to the credit and collections industry...
Tuesday, 23 April 2019
Noble Systems Hires Its 500th Employee »
Manchester, UK (16 April, 2019): Noble Systems, a global leader in omnichannel contact centre technology solutions, t...
Tuesday, 23 April 2019
Axtel Prime Call Centre Headsets now available in South Africa »
Axtel Headsets is pleased to announce that the Prime range of Call Center headsets is now available in South Africa. Follo...
Wednesday, 27 March 2019
Placing people at the centre of the BPO revolution... »
With 19 years of experience in the  Contact Centre Sector , CallForce Outsourcing Specialists is perfectly placed to...
Wednesday, 27 March 2019
Digital transformation in call centres… »
Digital transformation has changed industries across the globe, and the  call center industry  must adapt to the...
Monday, 25 February 2019
Calling 10111 for help is a waste of time – SA police officers »
A report  by the Sunday Times has detailed the pathetic state of the SAPS’s communications infrastructure in Gauteng...
Monday, 25 February 2019
Contact Centre Recruitment »
Improve your Digital Candidate Experience now, or face permanent "Do not call” status “There is a war on talent”. If...
Monday, 25 February 2019
How to kick start your career in 2019 »
By Megan Kennaird and Leo Mashego The start of each year presents exponential numbers of graduates from either ma...
Monday, 25 February 2019
Link Market Services Contact Centre »
Link Market Services South Africa (Pty) Ltd is a leading share registry, custody and investor service provider in South Af...
Monday, 25 February 2019
Friday, 18 January 2019
Sunday, 13 January 2019
#Tweeting bad service »
"This is #Tweeting bad service" Irrespective of our own persuasions with regards to the use of social media, nobody c...
Saturday, 12 January 2019
iContact Expands to the Mother City »
Local BPO industry leader, iContact, is thrilled to announce the successful launch of their brand new call centre in Cape...
Tuesday, 13 November 2018
What is DebiCheck and how will my company be impacted? »
South Africa is currently the only country that has implemented an Early Debit Order (EDO) collection system. Our EDO syst...
Tuesday, 13 November 2018
What can Artificial Intelligence Bring for Contact Centre? »
The famous artificial intelligence named as Her in 2013 described a story of love between the assistant Samantha and the l...
Tuesday, 13 November 2018
Will Your Data Ever Be Secure With Facebook? »
It seems Facebook users can get used to bi-monthly news blasts that another hack has affected millions of users. The world...
Tuesday, 13 November 2018
Progressive Web App: The Future Of Web Development »
“If your business is not on the internet, then your business will be out of business” – Bill Gates In a world whe...
Saturday, 20 October 2018
Improving Collections with Gamification [Case Study] »
Collection centres have it tough; getting the most from agents whilst adhering to demanding and evolving compliance stand...
Saturday, 20 October 2018
CPD POINTS – Fast, Fun, Flexible »
Now you can earn CPD Points fast while having fun on your mobile . Anywhere and anytime. In the process you dev...
Tuesday, 28 August 2018
Creating the Ultimate Candidate Experience »
We live in an ‘experience culture’.  Multiple studies have shown that Millennials value collecting experiences more t...
Thursday, 16 August 2018
New Positioning and New Development of Contact Centre »
An Example of the Contact Centre from China I joined in the Contact Centre BPO sector in 2008 in China. After this I ha...

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