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Our Members & Supporters
Wednesday, 27 March 2019
Placing people at the centre of the BPO revolution... »
With 19 years of experience in the  Contact Centre Sector , CallForce Outsourcing Specialists is perfectly placed to...
Wednesday, 27 March 2019
Digital transformation in call centres… »
Digital transformation has changed industries across the globe, and the  call center industry  must adapt to the...
Monday, 25 February 2019
Calling 10111 for help is a waste of time – SA police officers »
A report  by the Sunday Times has detailed the pathetic state of the SAPS’s communications infrastructure in Gauteng...
Monday, 25 February 2019
Contact Centre Recruitment »
Improve your Digital Candidate Experience now, or face permanent "Do not call” status “There is a war on talent”. If...
Monday, 25 February 2019
How to kick start your career in 2019 »
By Megan Kennaird and Leo Mashego The start of each year presents exponential numbers of graduates from either ma...
Monday, 25 February 2019
Link Market Services Contact Centre »
Link Market Services South Africa (Pty) Ltd is a leading share registry, custody and investor service provider in South Af...
Monday, 25 February 2019
Friday, 18 January 2019
Sunday, 13 January 2019
#Tweeting bad service »
"This is #Tweeting bad service" Irrespective of our own persuasions with regards to the use of social media, nobody c...
Saturday, 12 January 2019
iContact Expands to the Mother City »
Local BPO industry leader, iContact, is thrilled to announce the successful launch of their brand new call centre in Cape...
Tuesday, 13 November 2018
What is DebiCheck and how will my company be impacted? »
South Africa is currently the only country that has implemented an Early Debit Order (EDO) collection system. Our EDO syst...
Tuesday, 13 November 2018
What can Artificial Intelligence Bring for Contact Centre? »
The famous artificial intelligence named as Her in 2013 described a story of love between the assistant Samantha and the l...
Tuesday, 13 November 2018
Will Your Data Ever Be Secure With Facebook? »
It seems Facebook users can get used to bi-monthly news blasts that another hack has affected millions of users. The world...
Tuesday, 13 November 2018
Progressive Web App: The Future Of Web Development »
“If your business is not on the internet, then your business will be out of business” – Bill Gates In a world whe...
Saturday, 20 October 2018
Improving Collections with Gamification [Case Study] »
Collection centres have it tough; getting the most from agents whilst adhering to demanding and evolving compliance stand...
Saturday, 20 October 2018
CPD POINTS – Fast, Fun, Flexible »
Now you can earn CPD Points fast while having fun on your mobile . Anywhere and anytime. In the process you dev...
Tuesday, 28 August 2018
Creating the Ultimate Candidate Experience »
We live in an ‘experience culture’.  Multiple studies have shown that Millennials value collecting experiences more t...
Thursday, 16 August 2018
New Positioning and New Development of Contact Centre »
An Example of the Contact Centre from China I joined in the Contact Centre BPO sector in 2008 in China. After this I ha...
Monday, 13 August 2018
Making Recruiters More Human »
My very first job after university was in an HR Generalist role at a multi-national diversified company.  Very soon,...
Saturday, 11 August 2018
Movers & Shakers: Jackie Naughton »
This month we introduce to you a woman who is a Leader, Business Woman, Coach and recently the winner of IWEC (Internation...
Friday, 10 August 2018
The benefits of Artificial Intelligence in Recruitment »
I thought that I knew a lot about Artificial Intelligence, Machine Learning and Automation – until I spent some time with...
Wednesday, 08 August 2018
Dialfire, the Expert Call Centre Suite for Everyone »
Once professional tools were only available to those who could afford extensive licenses…Companies with ad-hoc campaigns o...
Friday, 27 July 2018
To the Cloud and Beyond with Azuka »
The transition from on-premise solutions to the cloud has evolved from a business want to a business need . Businesses...
Friday, 27 July 2018
Opinion Piece »
Using technology to be human: conversational commerce is trending (and staying) By Pommie Lutchman, CEO at Ocular Tech...
Friday, 27 July 2018
Speeding-up the hiring process »
Dealing with slow decision-making The 2017 Jobvite Recruiter Nation Report indicated that 56% of Recruiters believe th...
Friday, 27 July 2018
3 Ways To Redefine How Your Call Centre Agents Absorb Information »
By Principa Decisions An average customer’s attention span is less than that of a goldfish, according to the National...
Friday, 27 July 2018
3 Tips for Streamlining your Recruitment Process »
Business strategies are always precariously balanced between focusing on growth and on operational efficiencies.  Lat...
Friday, 20 July 2018
Dare to know »
Ask Afrika, the official research partner, features at CEM 2018.   Ask Afrika, the official research partner f...
Wednesday, 20 June 2018
Maredi Technologies is a finalist at the Vision 2030 Awards: South Africa's future makers »
The annual Vision 2030 Awards have announced their 2018 finalists! The awards recognise the achievements and success stor...
Wednesday, 20 June 2018
Omni HR Consulting »
Accredited by the Department of Education as a Private College, Omni HR Consulting (Pty) Ltd has been operating since 2009...
Wednesday, 20 June 2018
Here’s Your Secret Weapon »
Are you considering your company’s future product roadmap and how technology fits? Perhaps you will want to read and make...
Tuesday, 19 June 2018
Advance Call »
Since its inception in 2001, Advance Call has specialised in the conceptualisation, development, implementation and operat...
Friday, 18 May 2018
Elingo »
Johannesburg-based ICT and cloud solutions leader Elingo (Pty) Ltd. is focused on services and solutions that represent th...
Friday, 18 May 2018   (0 Comments - view/add)
Elephant Communication International (Pty) Ltd »
Elephant Communication International was founded in 2016 and started as a small operation that developed and managed websi...
Friday, 18 May 2018
Support is Paramount with Azuka »
Staying at the forefront of your industry has become an increasingly trying task and most businesses have been feeling the...

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