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Our Members & Supporters
Monday, 27 July 2020
The Journey to Agility »
A digital broadcast platform that increases productivity through targeted engagement Today’s business leaders are faci...
Monday, 27 July 2020
Covid-19 lockdown expedites Harambee's cloud migration plans »
Harambee Youth Employment Accelerator, a not-for-profit organisation that works with partners to build solutions to youth...
Tuesday, 07 July 2020
Pivotal Data accelerates digital transformation, enabling WFH customer solutions »
The COVID-19 pandemic has radically altered the way the world operates. As governments across the globe instituted social...
Tuesday, 23 June 2020
Contact Centre Translation Solutions »
Pangea Communications (Pty) Ltd has partnered with Systran, a leading international company, to offer Neural Network trans...
Tuesday, 28 April 2020 announces its support for the Community Constituent Covid-19 Front » is proud to announce its support to the Community Constituent Covid-19 Front , a NEDLAC initiative, with f...
Thursday, 23 April 2020
CSS's WFH Digital Model »
CSS is tremendously grateful to our Clients, Support Staff and Contact Centre Agents who are serving businesses tirelessly...
Tuesday, 24 March 2020
Workplace Wellness: A Top Priority at iContact! »
Smart Business Owners know that while people are your biggest asset, they can also be your biggest risk. In fact, top Sout...
Tuesday, 24 March 2020
The Mother-of-all-Metrics »
…and other Top Metrics to Track in 2020 As AI spreads its worth across contact centres worldwide, new KPIs and analytic...
Tuesday, 24 March 2020
Effective Leadership in a Contact Centre »
The most successful campaigns are dependent on great agents for their customers to receive an all-round quality experience...
Monday, 09 December 2019
Retail Growth Can Be Driven By Digital Transformation, Collaboration & Participation »
Nerina van Niekerk is 24 and lives in Stellenbosch, some 52 kilometres from Cape Town, capital of one of Africa’s most wir...
Monday, 11 November 2019
5 Ways To Motivate Your Salesforce »
The successful acquisition of new customers is the heart of every business, and a salesforce is the lifeblood that keeps t...
Thursday, 07 November 2019
How To Create A Culture Of Innovation »
For centuries product innovation has been important to business growth and expansion, although many businesses also thrive...
Saturday, 02 November 2019
Startek Unifies Global Brand »
Startek, Inc. (NYSE: SRT), a global provider of customer experience management solutions, is rebranding Aegis, which it ac...
Friday, 27 September 2019
Salaries over the last 10 years »
Ever wonder why the attrition in the contact centre industry is so high… Seeing we are always looking for someone, somethi...
Friday, 27 September 2019
Biometrics & Analytics »
The magic mix of Security, Fraud Prevention, and Customer Experience Our modern consumers are spoiled for choice....
Monday, 02 September 2019
The Global CX Benchmarking Report »
More than 20 years of evaluating trends and transforming CX The CCMG would like to invite our members participate in...
Wednesday, 28 August 2019
Thomas Maydon's Truth Seeker: How to Avoid Logical Fallacies and Cognitive Biases in Data Science »
For some time, I have been interested in sceptical thinking and how we as humans commonly make logic flaws in our thinking...
Wednesday, 28 August 2019
Professional & Economic Headsets for Call Centres »
M2 & M2MS USB Axtel M2 and M2MS series is a professional and economical solution for call center and teleworker e...
Thursday, 22 August 2019
Link Market Services does it again…. »
As at 01 July 2019 Link Market Services will be the new home of SASOL Limited, Sasol Khanyisa & SOLBE1 Share Registers...
Tuesday, 20 August 2019
Leading for explosive growth »
The leadership landscape has changed a lot over the last two decades. A culture of management through process and hierarch...
Monday, 29 July 2019
Talksure Living the Legacy of Madiba »
Financial Services Provider, Talksure in partnership with Crossroads KZN, joined the learners at Redcliffe Educare Centre...
Friday, 21 June 2019
Talksure Gives Back to Local School »
Emakheni Primary School in Nqwayini, just outside of Tongaat recently received a new look. Employees of Umhlanga based...
Friday, 21 June 2019
Target Group Index research achieves phenomenal year-on-year revenue growth »
Target Group Index (TGI) research had an astonishing year, achieving a 22% revenue growth, servicing close to 70 top compa...
Friday, 21 June 2019
How To Get Started With Machine Learning »
The benefits have been recounted many times, but now that  Machine Learning  has the business world’s attention,...
Monday, 27 May 2019
Middle Management Leadership Program »
Improve, empower and innovate your teams today  We deliver a unique “step change” process used internati...
Monday, 27 May 2019
Why Quality Matters »
Exploring how Quality in your business determines your future success With so many options available to customers,...
Tuesday, 23 April 2019
Analytics in Talent Assessment »
A nearly universal HR tradition is the use of off-the-shelf talent assessments to screen job candidates. Underpinning the...
Tuesday, 23 April 2019
How To Understand & Dramatically Reduce Attrition »
In early 2017, industry researcher, Contact Center Pipeline published findings on what was top of mind to contact and call...
Tuesday, 23 April 2019
Why Outsource your Call Centre Needs to a Specialist? »
Outsourcing call centre operations is no secret. Smart, growing companies are taking this strategic approach, as maintaini...
Tuesday, 23 April 2019
Chatbot solutions for the credit and collections industry »
Principa and Atura announce partnership to provide world-class chatbot solutions to the credit and collections industry...
Tuesday, 23 April 2019
Noble Systems Hires Its 500th Employee »
Manchester, UK (16 April, 2019): Noble Systems, a global leader in omnichannel contact centre technology solutions, t...
Tuesday, 23 April 2019
Axtel Prime Call Centre Headsets now available in South Africa »
Axtel Headsets is pleased to announce that the Prime range of Call Center headsets is now available in South Africa. Follo...
Wednesday, 27 March 2019
Placing people at the centre of the BPO revolution... »
With 19 years of experience in the  Contact Centre Sector , CallForce Outsourcing Specialists is perfectly placed to...
Wednesday, 27 March 2019
Digital transformation in call centres… »
Digital transformation has changed industries across the globe, and the  call center industry  must adapt to the...
Monday, 25 February 2019
Calling 10111 for help is a waste of time – SA police officers »
A report  by the Sunday Times has detailed the pathetic state of the SAPS’s communications infrastructure in Gauteng...

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