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Industry News
Thursday, 13 June 2019
2019 Industry Awards »
Dear Industry Stakeholders and Colleagues Due to the recent launch of the BPESA and City of CT Awards in the West...
Tuesday, 19 March 2019
Transitions in the Workplace »
Creating an Implementation Strategy The economic downturn at the end of the last decade changed the business lands...
Wednesday, 16 January 2019
iContact Sets SA Industry Bar High »
All it takes to turn one customer into a loyal advocate of your brand is an all-round excellent customer experience. Passi...
Wednesday, 22 August 2018
Do Customers Hate Your Customer Experience…Or, Do They Just Hate You? »
By now, the notion that social media can instantaneously broadcast the sentiment of one disgruntled customer to an audienc...
Tuesday, 21 August 2018
All about good coaching »
Many companies suffer from poor performance and not hitting KPI targets.  When managers then feel under pressure, the...
Saturday, 18 August 2018
3 Crafty Strategies for Maximizing Contact Center Agent Performance »
Last night you were told by senior management to “do less with more” in your contact center.....You can stop celebrating n...
Monday, 13 August 2018
Noble Systems Receives Award for WEM Gamification Solutions »
Global technology leader changes the game with solutions that enhance organizational engagement with both employees and cu...
Friday, 20 July 2018
Rediscovering the forgotten ‘S’ in SSC? »
Establishing ‘Service’ excellence “Supported by digitisation and driven by automation, good old-fashioned ‘service...
Friday, 20 July 2018
The 2018 Global CX Benchmarking Report – how to secure your copy »
The 2018 Global CX Benchmarking Report – how to secure your copy Members of CCMG are invited to take part now in the wo...
Friday, 20 July 2018
Wednesday, 11 July 2018
The 2018 Awards Finalists Announced »
We take our hats off to our enthusiastic and passionate judges who have worked for hours on end to get through allthe entr...
Monday, 09 July 2018
The 2018 Global CX Benchmarking Report – how to secure your copy »
Members of CCMG are invited to take part now in the world’s biggest and most influential research of our industry.  ...
Wednesday, 20 June 2018
Employers Association »
Thank you to the Companies that were first off the mark to join the Employers association you beat the rest.  Not to...
Wednesday, 20 June 2018
Pro Talent - Simulation Learning »
Pro Talent came on board on the 1 st May 2018.  We did a test trial first with a few delegates which has been very...
Friday, 18 May 2018
Developing a winning Employer Value Proposition »
By Elmen Lamprecht One of the most important aspects of your Employer Brand is your Employer Value Proposition (EVP)....
Friday, 18 May 2018
Elingo »
The multi-media contact centres, unified communications, process automation and cloud environments are constantly changing...
Friday, 18 May 2018
Elephant Communication International (Pty) Ltd »
The symbolic meaning of our brand is an embodiment of strength, wisdom and loyalty, combined with precision, reliability a...
Friday, 18 May 2018
Azuka: Simplifying Business Intelligence »
Azuka was born out of 25 years’ worth of passion and experience in both the Business (Retail, Financial, Telecoms) and Con...
Friday, 18 May 2018
Janni Leo: DigiOutsource »
In the Information Age, where technology advances at a staggering rate, has the time come for us to rethink the way we’re...
Wednesday, 02 May 2018
Understanding the BBBEE Amendments »
The BBBEE Amendments out for comment by 29 May 2018 If you consider that there have been many grey and confusing area...
Wednesday, 02 May 2018
How will the Employment Tax Incentive and the Youth Empowerment Service (YES) work together? »
These two programmes, the one (ETI) created by and falling under SARS, and the other (YES) by the Department of Trade and...
Wednesday, 18 April 2018
Space to Let »
Bayport House, Rivonia, Johannesburg The property comprises a site of 7,371sqm with full frontage onto 10th Avenue and...
Wednesday, 18 April 2018
Is your Water fluid or is it turning to Ice? »
In our changing world of water delivery to customers the choice of provider is driven by how the customer is treated. With...
Wednesday, 18 April 2018
Professional Bodies and their Continuous Professional Development (CPD) offering? »
As one of the original members of the SAQA Commission which worked on the Professional Body Framework and Regulations, I a...
Wednesday, 18 April 2018
There is a difference between an Ethics “Code of Conduct” and an Operational Manual. »
Why are these so often confused? I am regularly concerned by just how easily and it may be argued intentionally a P...
Tuesday, 17 April 2018
CPD Achievements in May »
Well done to the following delegates for achieving the required CPD Points for their Designation. Contact Centre Brand...

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