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Contact Centre Translation Solutions

Tuesday, 23 June 2020  
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Pangea Communications (Pty) Ltd has partnered with Systran, a leading international company, to offer Neural Network translation services to the Contact Centre Industry in South Africa

Highlights

  • Extend your market coverage – With 50+ languages automatically translated
  • Speed-up response time – With our instant email and chat translation functionality
  • Secure your customer data – Translation occur behind your firewall, preventing data leakage
  • Integrate – Our translation API in all your customer support applications
  • Increase self-service – Auto-translate knowledge bases, FAQs, and technical documentation

Customer Satisfaction

Give your customers or internal support services users (for IT help desk, etc…) the ability to interact with support agents in their own language, or find the information easily through the translation of FAQs in multiple languages for increased self service.

Our solution include:

  • Email translation for customer queries or support incident
  • Skype translation plug-in available for multilingual chat
  • Scalable architecture delivering fast translation, turning your knowledge base into a multilingual content factory.

Agent experience

Working as a customer service representative can be challenging when managing multiple customer queries and claims.

Even more so if language barriers get in the way of good communication. Providing your teams with the right tools will enable them to better handle customer requests and keep them motivated. The benefits for support teams are both quantitative, with less calls and substantial time saved, as they are qualitative: the dialogue with customers is also improved.

Customer Data privacy

Interacting with customers is highly sensitive in terms of the data that is shared during the support interaction. Personal information, account number, passwords, location, etc… are extremely confidential and shouldn’t be subject to exposure.

At SYSTRAN, data privacy is part of our DNA: all interactions occur behind your firewall, as translation functionalities are accessible through a private cloud or installed on-premise. Your customers’ data never leave your network, preventing data leakage and ensuring compliance.

Cost savings with call volume reduction

Your highest contact center cost is tied to high call volume due to the inability to service global customers in their native language.

Decrease call volume means increasing self-support with a customer support center displaying answers to customer queries in their native language - no matter the source language.

Contact

Anche Botha
Pangea Communications (Pty) Ltd
anche@pangea-comm.co.za
+27 82 570 5862
www.pangea-comm.co.za


Contact us

Randburg
Tel: +27 (0)10 003 0020

Cape Town
Tel: +27 (0)21 856 3871

Email: info@ccmg.org.za