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News & Press: Industry News

Talksure crowned Top Contact Centre in the World

Tuesday, 28 January 2020  
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South Africa – Umhlanga-based Financial Services Provider, Talksure, walked away with gold at the 2019 Contact Centre World Global Awards. CEO, Jacques de Beer, accepted the award for Best Large-Sized Contact Center at a prestigious awards ceremony that was held at the Fairmont in Barcelona, Spain.

Companies from across the world competed in the global finals. Talksure fended off tough competition and has been recognised for its best practices in the contact centre industry. This achievement provides emphasis on the businesses focus to ensure excellence is at the forefront of the entire organisation, including, workplace culture, monitoring, technology and customer service.

“2019 has been a brilliant year thus far – we moved into our new state-of-the-art facility, won new business which in turn saw an increase in our staff compliment and we won the EMEA leg of this award, so to win the global award is a great achievement for myself and all our people back home. At the moment it is an exciting time for Talksure as we are journeying on a period of strong growth across various areas within the business. This is an awesome way to head into the New Year as we have exciting expansion plans for the year ahead,” said Jacques de Beer, Talksure’s CEO.

Currently in its 14th year, The Global Awards, acknowledges the industry’s best performing professionals, teams and companies. It gives the best in the industry the opportunity and share best practices at conference sessions and to compete for world class performer medals.

Pictured: Talksure CEO, Jacques De Beer after pick 1

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