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The Global CX Benchmarking Report

Monday, 02 September 2019  
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More than 20 years of evaluating trends and transforming CX

The CCMG would like to invite our members participate in the 2020 Global CX Benchmarking research study.

The Global CX Benchmarking Report has developed a reputation from industry leaders for delivering key insights and recommendations, helping organizations around the world stay ahead of the game. It remains the only global and independent guide of its kind. Here’s your chance to get a copy of the 2020 research report.

Complete the questionnaire to receive:

  • immediate access to the 2019 CX Benchmarking Data Portal upon questionnaire completion, containing over 850+ data points
  • an exclusive VIP pre-launch copy of the 2020 CX Benchmarking Report, valued at USD 1,950


  • a personalized link to the 2020 benchmarking data portal, allowing you to compare your organisation against your peers.

For the past 20 years, the Global Benchmarking Report has delivered insights that inform business strategies through its key themes: Data Analytics, Automation and AI, Workforce Optimisation, Employee Experience, Digital CX Transformation, The Customer Journey, and Technology Enablement.

Disclaimer: The report described in this communication was previously owned and produced by Dimension Data. Dimension Data's new global operating company is NTT


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