Print Page | Contact Us | Report Abuse | Sign In
News & Press: Feature Articles & Insights

The Top Six Reasons to Simplify the Customer Service Desktop

Thursday, 08 August 2019  
Share |

Hint: Whether you have 1, 3, or 25 applications, you are still dealing with complexity.

Desktop Complexity is a common problem we are all familiar with. Perhaps ten years ago, the typical customer service desktop was not so complex; maybe one or two green-screen applications and a phone sitting next to the computer was all an agent needed. Today, we see desktops with up to twenty or more applications. However, complexity is not only dictated by the number of the applications on the desktop. Agents are perplexed by a single application whose screens are cumbersome and getting into the application to simply get the data they need is akin to hacking into NASA. And agent ‘productivity’ tools like email, chat and soft-phone scripting only add to the chaos.

Read the full PDF

Contact us

Tel: +27 (0)10 003 0020

Cape Town
Tel: +27 (0)21 856 3871