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iContact Expands to the Mother City

Saturday, 12 January 2019  
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Local BPO industry leader, iContact, is thrilled to announce the successful launch of their brand new call centre in Cape Town. The natural expansion of their existing 1000-seater call centre in Johannesburg has come in the form of a 200-seater in the heart of Cape Town’s CBD. “We were on the lookout for a CT-based call centre to extend our reach and grow the business,” explains MD of iContact, Clinton Cohen. “It’s the perfect acquisition that not only promises new development and a boost in international procurement, but also offers our clientele a strategic choice in their operations base.”

The large-scale, owner-run business offers highly tailored BPO services to businesses around the world, boasting a range of successful international campaigns, with more in the pipeline. “Outsourcing to South Africa has never been easier or more attractive to the overseas market,” says Cohen. Apart from the obvious advantages – a skilled and educated pool of local English speaking agents, the central time zone strategically positioned to service European markets and provide 24/7 support to the USA, Canada & Australia – there is also a significant cost-saving of at least 60% that simply cannot be overlooked.

The new CT venture is backed by world class infrastructure, bespoke software systems and the latest in technology, setting it to continue in the bold spirit of iContact’s existing offering: A personalized service to meet the precise needs of any business, while keeping the client and their customers at the heart of every campaign.  To find the perfect solution to suit your business contact:

Contact us

Tel: +27 (0)10 003 0020

Cape Town
Tel: +27 (0)21 856 3871