Support is Paramount with Azuka
Friday, 18 May 2018
Staying at the forefront of your industry has become an increasingly trying task and most businesses have been feeling the ‘pain’ in many areas of their businesses for years and are in need of solutions, not just products. Azuka was born out of 25 years of worth of passion and experience in both the business (Retail, Financial, and Telecoms) and Contact Centre world to provide businesses with solutions.
“We are not offering products, we are offering solutions. Through the Smartz Product Suite we will be able to sit with you and build- keeping you at the forefront of your industry.”
James Guthrie, Managing Director
Our combined skills allowed us to develop a wide range of in-house technology solutions that offer our clients high quality and a strong value proposition. Our solutions are innovative and cutting-edge, enhancing our clients’ competitiveness in an increasingly demanding and dynamic business environment.
Smartz Contact Suite - Cloud-based contact centre
Smartz Contact Suite is a complete cloud-based, contact centre application. Contact Suite provides complete Inbound, Outbound Voice Recording, PABX, and IVR - functionality along with ease-of-use and the ability for staff to administer all aspects of the Contact Centre. It also comes with a complete hosted PABX system to ensure a one-stop solution.
The design of the system is aimed at reducing the technical staff required to run your Contact Centre whilst increasing the efficiency and productivity of your agents. This is done by allowing managers to focus on the core business. Call Agent desktop requires no additional software to be installed on it, as fully supports WebRTC. Average voice package size is between 6-12kbit.
The system allows for one point of management for your entire company’s communications, a reduction in costs as clients only pay for the required functionality. The system can also function for management and back-office teams.
Smartz Chat - Enhancing Customer Experience
Businesses have emphasised the need to fill the gap which exists between its customers and services. This gap has been increasing with the advent of social media applications which created a new sphere of interaction for customers to interact with companies.
However, as important as this new realm of communication is companies have been unable to harness this to create a better relationship between themselves and their customers.
With the increasing need in the industry for this connection Azuka, who specialises in data analytics and omni channel communication, has been developing Smartz Chat. For the last two years Azuka has been developing software which focuses not only on improving current interactions for customers, but also makes future interactions more attractive.
Smartz Chat remains unique because it fully supports real-time 2-way communications on top of supporting; Facebook, WebChat, Twitter and Email.
Smartz Human Asset Management - Focusing on the heartbeat of your company
Trying to keep your finger on the pulse of your company can be a trying task when you are uncertain as to where your company’s heartbeat is coming from. By leveraging the entire management of your human assets you will be able to use one integrated system which is an effective (cost and otherwise) and consolidated solution for all employee and employer interactions. You will finally be able to correlate trends and understand your company.
Encompassing not only a HR platform it has Quality Assurance, Staff Surveys, e-Learning, Tasks and 360’ evaluations. Each module can operate on its own and can be used to plug areas in your business should you have already invested in some of the modules.
Smartz Human Asset Management (HAM) was born to give both the employer and employee the comfort of knowing that they are always informed, aware and insight of the whole picture when it comes to any employee. With this integrated platform, you’ll always be in the loop with your greatest company asset – your employees.
Sisense - World-leading BI and Analytics tool
Sisense has been named in the Gartner report for two consecutive years, with 2018 naming Sisense the leader in the visionaries’ quadrant. Sisense is an innovative tool for all business intelligence and analytics needs. The ease-of-use allows users to simplify complex data instantly.
This solution is able to consume multiple large data streams and integrate these to make cross cutting views visible to decision makers. In addition, the easy-to-use interface made it possible to sensibly work with the information in real-time.