Friday, 18 May 2018
The multi-media contact centres, unified communications, process automation and cloud environments are constantly changing and evolving as technology adapts to new customer demands.
Innovation in this sector is seeing service providers, partners, suppliers, customers, and end-users benefitting from improved interactions that not only happen faster (thanks to the growth of social networking) but also more cost effectively than in the past.
The Omni channel environment combines all areas of support and communication into a seamless experience for the customer. Then you have the likes of cloud-based contact centres providing pay-as-you go models for companies looking for even more streamlined solutions. The likes of virtual agents, social media, and even self-service are fast shifting from trends to being actionable deliverables for many forward-thinking organisations.
Throughout all of this, Elingo (Pty) Ltd a Johannesburg-based ICT company focused on services and solutions within multi-media contact centres, unified communications, process automation and cloud space, has kept abreast of the latest technology innovation to provide its customers with the best of all worlds.
The technology firm has partnered with established industry leaders to ensure the supply of tailor-made, versatile and customisable solutions that integrate with any process or system. Its product offering is designed primarily to automate each process within the customers’ organisation including phone calls, SMS, e-mail, fax, web chat, business processes and more.
Furthermore, the Elingo pre-sales teams have unmatched product, technical, and architectural knowledge and the quality of its solutions guarantees value-add and innovation to organisations of any size.
Elingo is an industry leader in the multi-media contact centres, unified communications, process automation and cloud space, which is run by a team with collectively almost 300 years of experience in multi-media contact centres, unified communications, process automation and cloud solution design, deployment, and support.
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