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Industry News
Thursday, 13 June 2019
2019 Industry Awards »
Dear Industry Stakeholders and Colleagues Due to the recent launch of the BPESA and City of CT Awards in the West...
Tuesday, 19 March 2019
Transitions in the Workplace »
Creating an Implementation Strategy The economic downturn at the end of the last decade changed the business lands...
Wednesday, 16 January 2019
iContact Sets SA Industry Bar High »
All it takes to turn one customer into a loyal advocate of your brand is an all-round excellent customer experience. Passi...
Wednesday, 22 August 2018
Do Customers Hate Your Customer Experience…Or, Do They Just Hate You? »
By now, the notion that social media can instantaneously broadcast the sentiment of one disgruntled customer to an audienc...
Tuesday, 21 August 2018
All about good coaching »
Many companies suffer from poor performance and not hitting KPI targets.  When managers then feel under pressure, the...

Our Members & Supporters
Monday, 29 July 2019
Talksure Living the Legacy of Madiba »
Financial Services Provider, Talksure in partnership with Crossroads KZN, joined the learners at Redcliffe Educare Centre...
Friday, 21 June 2019
Talksure Gives Back to Local School »
Emakheni Primary School in Nqwayini, just outside of Tongaat recently received a new look. Employees of Umhlanga based...
Friday, 21 June 2019
Target Group Index research achieves phenomenal year-on-year revenue growth »
Target Group Index (TGI) research had an astonishing year, achieving a 22% revenue growth, servicing close to 70 top compa...
Friday, 21 June 2019
How To Get Started With Machine Learning »
The benefits have been recounted many times, but now that  Machine Learning  has the business world’s attention,...
Monday, 27 May 2019
Middle Management Leadership Program »
Improve, empower and innovate your teams today  We deliver a unique “step change” process used internati...

Feature Articles & Insights
Thursday, 08 August 2019
Five reasons to simplify your service desktop »
When you’ve got a tidy desk, it’s easier to work. The same goes for your computer desktop. As Cindy Curtin explains, simpl...
Thursday, 08 August 2019
The Top Six Reasons to Simplify the Customer Service Desktop »
Hint: Whether you have 1, 3, or 25 applications, you are still dealing with complexity. Desktop Complexity is a common...
Thursday, 08 August 2019
25 Essentials for Exceptional Email Campaigns »
Load and send? Batch and blast? Those direct marketing concepts are ancient history in the modern email environment. To...
Wednesday, 07 August 2019
The Right Way to Do Contact Center Reporting »
Many good things come out of contact centers, but reporting is generally not one of them. Given the large number of system...
Tuesday, 06 August 2019
QR Codes Losing Luster with Marketers – It’s Time for Proof of Value »
Innovation can simultaneously be a marketer’s best friend and his greatest enemy. On the one hand, no marketer should e...

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