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Read about recent events, essential information and the latest community news.

Industry News
Tuesday, 31 March 2020
Use this time productively »
Do not let time slip away during this opportunity of slowing life down. Using this time to reflect on the things that are...
Tuesday, 24 March 2020
CCMG Update »
As the Coronavirus (COVID-19) situation continues to develop in SA, and following our President’s address, safeguarding ou...
Friday, 20 March 2020
Corona Virus and our industry »
Yes, the impact of flattening the curve and preventing the spread of the Corona Virus is definitely having an effect on ou...
Tuesday, 10 March 2020
The vital role of Quality Assurance in every industry »
5 reasons why QA is essential to your business’ success. Every business, regardless of the industry, shares the same...
Tuesday, 28 January 2020
Talksure crowned Top Contact Centre in the World »
South Africa – Umhlanga-based Financial Services Provider, Talksure, walked away with gold at the 2019 Contact Centre Worl...

Our Members & Supporters
Tuesday, 24 March 2020
Workplace Wellness: A Top Priority at iContact! »
Smart Business Owners know that while people are your biggest asset, they can also be your biggest risk. In fact, top Sout...
Tuesday, 24 March 2020
The Mother-of-all-Metrics »
…and other Top Metrics to Track in 2020 As AI spreads its worth across contact centres worldwide, new KPIs and analytic...
Tuesday, 24 March 2020
Effective Leadership in a Contact Centre »
The most successful campaigns are dependent on great agents for their customers to receive an all-round quality experience...
Monday, 09 December 2019
Retail Growth Can Be Driven By Digital Transformation, Collaboration & Participation »
Nerina van Niekerk is 24 and lives in Stellenbosch, some 52 kilometres from Cape Town, capital of one of Africa’s most wir...
Monday, 11 November 2019
5 Ways To Motivate Your Salesforce »
The successful acquisition of new customers is the heart of every business, and a salesforce is the lifeblood that keeps t...

Feature Articles & Insights
Thursday, 08 August 2019
The Top Six Reasons to Simplify the Customer Service Desktop »
Hint: Whether you have 1, 3, or 25 applications, you are still dealing with complexity. Desktop Complexity is a common...
Thursday, 08 August 2019
25 Essentials for Exceptional Email Campaigns »
Load and send? Batch and blast? Those direct marketing concepts are ancient history in the modern email environment. To...
Wednesday, 07 August 2019
The Right Way to Do Contact Center Reporting »
Many good things come out of contact centers, but reporting is generally not one of them. Given the large number of system...
Tuesday, 06 August 2019
QR Codes Losing Luster with Marketers – It’s Time for Proof of Value »
Innovation can simultaneously be a marketer’s best friend and his greatest enemy. On the one hand, no marketer should e...
Monday, 05 August 2019
Turning Customer Complaints into Improved Service Performance »
It’s not breaking news to say that managers responsible for customer service are busy people with quite a lot on their pla...

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Tel: +27 (0)21 856 3871

Email: info@ccmg.org.za