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Read about recent events, essential information and the latest community news.

Industry News
Monday, 07 September 2020
Three successful women in tech share their secrets with wannabe shetrepreneurs »
The information and communications technology (ICT) industry in South Africa is still largely male-dominated, with only 23...
Monday, 07 September 2020
Intelligent GPS for the cloud contact centre »
What defines efficiency in the modern call centre? Is it always-on access? Is it the omnichannel? Is it the ability to e...
Monday, 27 July 2020
POPI Act compliance service from AltF4Group (SaaS – Software as a Service) »
    Who we are: AltF4Group (Pty) Ltd is a specialist compliance, cyber & risk management consultancy firm...
Monday, 27 July 2020
Monday, 13 July 2020
COVID-19 expedites cloud transformation plans »
Article supplied by Pivotal Data Cloud migration was already firmly on the technology investment agenda of most busine...

Our Members & Supporters
Monday, 27 July 2020
The Journey to Agility »
A digital broadcast platform that increases productivity through targeted engagement Today’s business leaders are faci...
Monday, 27 July 2020
Covid-19 lockdown expedites Harambee's cloud migration plans »
Harambee Youth Employment Accelerator, a not-for-profit organisation that works with partners to build solutions to youth...
Tuesday, 07 July 2020
Pivotal Data accelerates digital transformation, enabling WFH customer solutions »
The COVID-19 pandemic has radically altered the way the world operates. As governments across the globe instituted social...
Tuesday, 23 June 2020
Contact Centre Translation Solutions »
Pangea Communications (Pty) Ltd has partnered with Systran, a leading international company, to offer Neural Network trans...
Tuesday, 28 April 2020
SkillzBook.com announces its support for the Community Constituent Covid-19 Front »
SkillzBook.com is proud to announce its support to the Community Constituent Covid-19 Front , a NEDLAC initiative, with f...

Feature Articles & Insights
Thursday, 08 August 2019
The Top Six Reasons to Simplify the Customer Service Desktop »
Hint: Whether you have 1, 3, or 25 applications, you are still dealing with complexity. Desktop Complexity is a common...
Thursday, 08 August 2019
25 Essentials for Exceptional Email Campaigns »
Load and send? Batch and blast? Those direct marketing concepts are ancient history in the modern email environment. To...
Wednesday, 07 August 2019
The Right Way to Do Contact Center Reporting »
Many good things come out of contact centers, but reporting is generally not one of them. Given the large number of system...
Tuesday, 06 August 2019
QR Codes Losing Luster with Marketers – It’s Time for Proof of Value »
Innovation can simultaneously be a marketer’s best friend and his greatest enemy. On the one hand, no marketer should e...
Monday, 05 August 2019
Turning Customer Complaints into Improved Service Performance »
It’s not breaking news to say that managers responsible for customer service are busy people with quite a lot on their pla...

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Tel: +27 (0)10 003 0020

Cape Town
Tel: +27 (0)21 856 3871

Email: info@ccmg.org.za