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Read about recent events, essential information and the latest community news.

Industry News
Tuesday, 23 June 2020
Pangea Communications partners with Phonexia and SYSTRAN »
Pangea Communications partners with Phonexia and SYSTRAN to enhance advanced digital voice and translation technologies of...
Friday, 17 April 2020
COVID-19: Information for businesses »
Regulations around the new Call Centre Directive from Government A review of all the Aid and Incentive Packages an...
Tuesday, 31 March 2020
Use this time productively »
Do not let time slip away during this opportunity of slowing life down. Using this time to reflect on the things that are...
Tuesday, 24 March 2020
CCMG Update »
As the Coronavirus (COVID-19) situation continues to develop in SA, and following our President’s address, safeguarding ou...
Friday, 20 March 2020
Corona Virus and our industry »
Yes, the impact of flattening the curve and preventing the spread of the Corona Virus is definitely having an effect on ou...

Our Members & Supporters
6 hours ago
Pivotal Data accelerates digital transformation, enabling WFH customer solutions »
The COVID-19 pandemic has radically altered the way the world operates. As governments across the globe instituted social...
Tuesday, 23 June 2020
Contact Centre Translation Solutions »
Pangea Communications (Pty) Ltd has partnered with Systran, a leading international company, to offer Neural Network trans...
Tuesday, 28 April 2020
SkillzBook.com announces its support for the Community Constituent Covid-19 Front »
SkillzBook.com is proud to announce its support to the Community Constituent Covid-19 Front , a NEDLAC initiative, with f...
Thursday, 23 April 2020
CSS's WFH Digital Model »
CSS is tremendously grateful to our Clients, Support Staff and Contact Centre Agents who are serving businesses tirelessly...
Tuesday, 24 March 2020
Workplace Wellness: A Top Priority at iContact! »
Smart Business Owners know that while people are your biggest asset, they can also be your biggest risk. In fact, top Sout...

Feature Articles & Insights
Thursday, 08 August 2019
The Top Six Reasons to Simplify the Customer Service Desktop »
Hint: Whether you have 1, 3, or 25 applications, you are still dealing with complexity. Desktop Complexity is a common...
Thursday, 08 August 2019
25 Essentials for Exceptional Email Campaigns »
Load and send? Batch and blast? Those direct marketing concepts are ancient history in the modern email environment. To...
Wednesday, 07 August 2019
The Right Way to Do Contact Center Reporting »
Many good things come out of contact centers, but reporting is generally not one of them. Given the large number of system...
Tuesday, 06 August 2019
QR Codes Losing Luster with Marketers – It’s Time for Proof of Value »
Innovation can simultaneously be a marketer’s best friend and his greatest enemy. On the one hand, no marketer should e...
Monday, 05 August 2019
Turning Customer Complaints into Improved Service Performance »
It’s not breaking news to say that managers responsible for customer service are busy people with quite a lot on their pla...

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Tel: +27 (0)21 856 3871

Email: info@ccmg.org.za