A designation confirms publically, to your employer and mostly to yourself, what your current worth is in the workplace. In many ways a designation is even better then a qualification.
The CCMG (Contact Centre Management Group) is the South African Qualifications Authority (SAQA) recognised professional body for the Contact Centre Industry (Professional Body I.D. No. 825)
List of Designations
The following SAQA approved designations are awarded by the CCMG:
Contact Centre Brand Ambassador
Contact Centre Support Professional
Contact Centre Operational Professional
Contact Centre Strategic Professional
Contact Centre Information & Data Analytics Professional
How to get your Professional Designation
1. Register for membership with the CCMG
Join the CCMG
2. Professional Designation Exam
The exam is an online assessment which is timed and is not an open book assessment. The assessments are based on RPL (recognition of Prior Learning in the role that you have applied for) Please note that the designation are also recognised internationally so the standards are not low. Once the CCMG receive the exam it will take 5 working days before you get the results of the assessment.
You have to pass with 70% + to earn your professional designation.
3. How to maintain your Professional Designation
i. Annual CCMG Membership
Membership to the CCMG is an annual requirement and must be renewed annually. Should you not renew your membership Home Affairs will be notified that you are no longer a member of the Professional Body.
ii. Continuous Professional Points (CPD)
To maintain your designation, you need to adhere to the CPD requirements over a 3-year period. Failing to achieve the required points will have your designation cancelled and Home Affairs will be notified.
Click here for the list of Cancelled Designations