- Professional Body
To promote and contribute to the professional development of businesses and professionals within the Contact Centre industry, and to provide a forum for knowledge sharing and networking to empower and transform our members, while building on service excellence and continuous improvement within the industry.
In a nutshell, the Contact Centre Management Group is…
...a body of like-minded professionals and organisations that are committed to developing Contact Centre services in South Africa.
TargetsTo grow, develop, mentor and transform the Con-tact Centre industry in South Africa. CCMG Manage-ment is responsible to the members, stakeholders, clients, supporters and employees.
To align with and support the goals and activities of organisations such as SACCI (SA Chamber of Com-merce and Industry) the DMA (Direct Marketing As-sociation), Society of Marketers and similar trade and professional bodies.
As the professional body for the Contact Centre in-dustry in South Africa, the CCMG is the custodian of the industry’s reputation and the mouthpiece for the industry.
To foster equality of opportunity throughout the industry and actively address issues of employment equity.
To maintain an up-to-date database of all relevant stakeholders in the South African Contact Centre industry. This will include Corporate, Vendors, Ser-vice Providers and professionals, managers and ex-ecutives at all levels of the industry.
To identify the most critical needs of the CCMG’s members to ensure that they are assisted in their day-to-day jobs and to this end our organisation pledges to devote its resources to meeting those needs.
To provide a framework and the resources that promote quality standards and ‘best practice principles’ and professionalism in the Contact Centre industry.
To deliver a range of professional services to the broader industry; to be experts and trusted advisors able to provide unbiased evaluations of products and services as well as to assess and audit Contact Centre operations, suppliers and providers
The CCMG was formed in South Africa in October 2009, and is managed by experienced Contact Centre professionals and experts who sit on the advisory board.