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AFRICA'S CALLING: Contact Centre Conference and Exhibition
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AFRICA'S CALLING: Contact Centre Conference and Exhibition

The 2-day CCMG 2019 Conference, themed AFRICA’S CALLING, offers a wonderful opportunity for delegates to share information and debate a set of topics which are relevant to the Contact Centre industry. As a delegate you will benefit from a 360 view of innovative strategies, as well as implementable solutions and tactics to apply in your own organisations in a practical way.

2019/10/31 to 2019/11/01
When: Thursday, October 31, 2019
Where: Gallagher Estate
Gauteng
South Africa

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www.conference.ccmg.org.za

Essentially, you will be empowered with information and knowledge to lead the African contact centre revolution, thereby promoting international recognition, exceptional CX, improved customer loyalty, higher staff morale, and ultimately increased revenue.

Conference Brochure

Sponsorship Brochure

This is the biggest conference and exhibition that we have had over the past 10 years that brings together everything new bold and exciting in the Contact Centre Industry.

Plenary Sessions. Not to be missed

The 4th Industrial Revolution

POPI and the effects on the Contact Centre Industry Directly

Brand Tailing and the impact on life as we knew it

Other highlights not to be missed:

  • Factors affecting job satisfaction levels of Contact Centre Agents
  • Self Service and the future balance between tech and people in Contact Centres
  • Introducing specific AI into the wild
  • Living the promise One Moment at a Time
  • INSIGHTWARE – Better insights, Better Business
  • Nero-Agility: A new paradigm for safeguarding People against Disruptive Change
  • Digitalisation, Advanced Technologies and what does it mean for our workforce
  • It’s not the Salesman that makes the sale
  • Get Paid – call centres must be an extended channel of business

Book now and do not miss out on the bumper packed affordable two-day conference.

Sponsors

Contact us

Randburg
Tel: +27 (0)10 003 0020

Cape Town
Tel: +27 (0)21 856 3871

Email: info@ccmg.org.za