Invitation to the Scoping webinar for the Review & Realignment of Occupational Qualifications

The Services SETA cordially invites all stakeholders affected by or interested in the below listed occupations to attend the QCTO Scoping meeting:  

  1. Contact Centre Agent OFO Code 422206
  2. Contact Centre Manager (for review) SAQA Qualification ID: 99687

The Scoping meeting will take place according to the following details: 

Date of meeting:                   27 October 2021.

Venue:                                   Virtual Meeting – Microsoft Teams Webinar

Time:                                     10:00 to 15:30 

Please click here to register for the webinar

After registering, you will receive a confirmation email containing information about joining the webinar.

The Agenda for the Scoping meeting:

  1. Welcome
  2. Attendance and introduction
  3. Expectations
  4. QCTO Mandate
  5. Organising Framework of Occupations
  6. QCTO Qualifications Development Methodology
  7. Development Quality Partner (DQP)
  8. Assessment Quality Partner (AQP)
  9. Confirm DQP
  10. Stakeholders (Confirmation and Working group)
  11. Qualifications to be replaced

If you need further assistance, please contact the following persons:

Patience Monyebodi ;

Andile Nkosi  ;

Wadzanai Chigu ;

Gloria Maulana ;

Candy Radebe