Invitation to the Scoping webinar for the Review & Realignment of Occupational Qualifications
The Services SETA cordially invites all stakeholders affected by or interested in the below listed occupations to attend the QCTO Scoping meeting:
- Contact Centre Agent OFO Code 422206
- Contact Centre Manager (for review) SAQA Qualification ID: 99687
The Scoping meeting will take place according to the following details:
Date of meeting: 27 October 2021.
Venue: Virtual Meeting – Microsoft Teams Webinar
Time: 10:00 to 15:30
Please click here
to register for the webinar
After registering, you will receive a confirmation email containing information about joining the webinar.
The Agenda for the Scoping meeting:
- Welcome
- Attendance and introduction
- Expectations
- QCTO Mandate
- Organising Framework of Occupations
- QCTO Qualifications Development Methodology
- Development Quality Partner (DQP)
- Assessment Quality Partner (AQP)
- Confirm DQP
- Stakeholders (Confirmation and Working group)
- Qualifications to be replaced
If you need further assistance, please contact the following persons:
Patience Monyebodi patiencem@serviceseta.org.za ;
Andile Nkosi andilenk@serviceseta.org.za ;
Wadzanai Chigu wadzanaic@serviceseta.org.za ;
Gloria Maulana gloriama@serviceseta.org.za ;
Candy Radebe candyr@serviceseta.org.za