From Covid Crisis to the New Normal
From Favoured Destination to Winning Businesses – A journey awaits for South Africa
2020 will be remembered as a somber year when the world changed, right in front of our eyes – week to week, month to month and lockdowns to unlocking. The BPO industry’s response was rapid and the collaboration of various public, private and governmental players was nothing short of noteworthy. It is also the year when South Africa ranked 2nd most favoured offshore destinations of the year. As we come back slowly to the new normal, we need a winning strategy to take us to the next level of service delivery for clients across the world. This will have to be a strategy of taking the South Africa customer experience ‘to the world’ while the world cannot visit (fully) due to the pandemic. This is OUR time.
KEY POINTERS TO TAKEAWAY
- What does the pandemic mean to the future of BPO industry.
- Understanding changes at work which will be constant in the next few years.
- A personal strategy on dealing with rapid changes.
- Understanding the bigger picture in the post pandemic world.
- Role you can play in winning more international business for the industry.
WEBINAR HOST: DR. TAHIR KHAN
Biography
Dr. Tahir Khan, fondly called Doctor Bot, is an international business consultant and a traveller of 25 years. During the last two decades of his contact centre & customer service career, he has operated across India, the Philippines, Ireland, UK and South Africa. A post graduate from Moscow, he speaks 5 languages including Russian. His previous roles include, contact centre agent, team leader, operations manager, director and country manager of 3000 people. He specialises in building global contact centres delivering customer service solutions to multinational companies. He is one of the most sought after consultants in the BPO world for his expertise in contract & commercial management, client and vendor relationship management, RFP & SOW engineering, KPI development, cost efficiency and project management.
Company Profile: TRS Consulting Pty LTD
Based in Cape Town- TRS E Management and Consulting, is a provider of
range of service offerings for the digital and the physical world
through a network experienced and skilled professionals around the
world.
TRS is partnering with
multinationals, local South African companies, startups and
individuals, to bring as many jobs as possible for our talented
workforce professionals.
TRS is addressing the gaps in the
current system for our youth to develop their
skills needed for the new world. To achieve this, TRS is partnering
with a range of technology, training and knowledge management companies
across the world.
TRS believes we have to build an ecosystem/infrastructure
for learners, starting from our kids in schools, youths who have
finished schools and professionals who are in need of up-skilling or are
looking for better