Editor's Note - July 2022

It may be winter but our industry is truly bubbling over and a large amount of new business coming into the Country, also new vendors with very innovative ways to support the Contact Centres are introducing their offerings to our industry. 

Some exciting news for the industry is that COPC Inc has come on board as a stakeholder and have given us their recognition of our Designations, they will also be the formal research partner and supporter of the CCMG going forward. You are going to enjoy the upcoming Industry reports and surveys that they deliver which will ensure that we are up to date on the current benchmarking comparing us to the rest of the world. 

Attend the conference where the COPC will be speaking and receive a copy of the benchmarking report. 

The Awards entry portal opened on the 1st July - entries close on the 31st August, Finalists to be announced on the 1st October, The event is on 30th November. 

The conference is on the 30 August and we will again bring you the fast paced, high impact Conference with robust discussions.

Another very interesting partnership is that theTshwane University of Technology have endorsed our Designations.

We are also offering a number of Webinars over the coming months. Please log onto the website to review all the activity. 

If you have not yet done it please go online a create your profile to ensure you are kept up to date with all the communication and news.