AI & Customer Experience Management - The Challenge for Contact Centres
Margie Middleton's webinar covered:
AI & Customer Experience Management - The Challenge for Contact Centres from Contact Centre Management Group
- New Trends
- Intellectual - Customer Experience Management (CEM)
- Technology - Artificial Intelligence
- Customer Experience Management What Is It?
- What is it trying to achieve?
- How does it affect Contact Centres?
- How does this fit with changes happening in Contact Centres?
- What are the key issues that need to be balanced?
- Questions & Discussion
AI & Customer Experience Management - The Challenge for Contact Centres from Contact Centre Management Group