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<title>Contact Centre Management Group | CCMG</title>

<link>http://www.ccmg.org.za</link>

<description><![CDATA[Growing, developing and mentoring the middle management layer of the contact centre industry, providing a forum for knowledge sharing and networking to empower call center managers and supervisors]]></description>

<language>en-us</language>

<copyright>2011 </copyright>

<pubDate>Wed, 27 Jul 2011 10:00:00 +0200</pubDate>

<ttl>10</ttl>

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<title>Vendor Members Thu, 21 Jul 2011</title>

<author>noreply@ccmg.org.za (Contact Centre Management Group | CCMG)</author>

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<pubDate>Thu, 21 Jul 2011 10:00:00 +0200</pubDate>

<description><![CDATA[...<br /><br /><a href="http://www.ccmg.org.za/?idkey=747&redirect=introductions">http://www.ccmg.org.za/?idkey=747&redirect=introductions</a>]]></description>

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<title>Loyalty Supporters Thu, 21 Jul 2011</title>

<author>noreply@ccmg.org.za (Contact Centre Management Group | CCMG)</author>

<guid isPermaLink="true"><![CDATA[http://www.ccmg.org.za/?idkey=746&redirect=introductions]]></guid>

<pubDate>Thu, 21 Jul 2011 10:00:00 +0200</pubDate>

<description><![CDATA[...<br /><br /><a href="http://www.ccmg.org.za/?idkey=746&redirect=introductions">http://www.ccmg.org.za/?idkey=746&redirect=introductions</a>]]></description>

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<title>Index Intro Thu, 2 Dec 2010</title>

<author>noreply@ccmg.org.za (Contact Centre Management Group | CCMG)</author>

<guid isPermaLink="true"><![CDATA[http://www.ccmg.org.za/?idkey=610&redirect=introductions]]></guid>

<pubDate>Thu, 2 Dec 2010 10:00:00 +0200</pubDate>

<description><![CDATA[Search the CCMG Knowledge Portal by Category:
 Note that only CCMG Members can view this content.Please login in order to read the articles below....<br /><br /><a href="http://www.ccmg.org.za/?idkey=610&redirect=introductions">http://www.ccmg.org.za/?idkey=610&redirect=introductions</a>]]></description>

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<title>Development Supporters Tue, 20 Apr 2010</title>

<author>noreply@ccmg.org.za (Contact Centre Management Group | CCMG)</author>

<guid isPermaLink="true"><![CDATA[http://www.ccmg.org.za/?idkey=558&redirect=introductions]]></guid>

<pubDate>Tue, 20 Apr 2010 10:00:00 +0200</pubDate>

<description><![CDATA[Thank you to our partners. It is our mission to promote and contribute to the professional development of Contact Centre managers and supervisors. provide a forum for knowledge sharing and networking. while building on service excellence and continuo...<br /><br /><a href="http://www.ccmg.org.za/?idkey=558&redirect=introductions">http://www.ccmg.org.za/?idkey=558&redirect=introductions</a>]]></description>

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<title>Have your say Fri, 16 Apr 2010</title>

<author>noreply@ccmg.org.za (Contact Centre Management Group | CCMG)</author>

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<pubDate>Fri, 16 Apr 2010 10:00:00 +0200</pubDate>

<description><![CDATA[Do you want to have your say Its always interesting to hear the opinions of others. And we welcome your opinion. Be it on the state of the industry. the CCMG. or how we as professionals can improve our working environments. We encourage our members t...<br /><br /><a href="http://www.ccmg.org.za/?idkey=555&redirect=introductions">http://www.ccmg.org.za/?idkey=555&redirect=introductions</a>]]></description>

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<title>Founding Supporters Thu, 11 Mar 2010</title>

<author>noreply@ccmg.org.za (Contact Centre Management Group | CCMG)</author>

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<pubDate>Thu, 11 Mar 2010 10:00:00 +0200</pubDate>

<description><![CDATA[Thank you to our Founding Supporters. 
 It is our mission to promote and contribute to the professional development of Contact Centre managers and supervisors. provide a forum for knowledge sharing and networking. while building on service excellenc...<br /><br /><a href="http://www.ccmg.org.za/?idkey=545&redirect=introductions">http://www.ccmg.org.za/?idkey=545&redirect=introductions</a>]]></description>

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<item>

<title>CCMG Events Wed, 10 Mar 2010</title>

<author>noreply@ccmg.org.za (Contact Centre Management Group | CCMG)</author>

<guid isPermaLink="true"><![CDATA[http://www.ccmg.org.za/?idkey=535&redirect=introductions]]></guid>

<pubDate>Wed, 10 Mar 2010 10:00:00 +0200</pubDate>

<description><![CDATA[The CCMG supports the South African contact centre industry of more than 1.600 contact centres. The association hosts events to support our mission to provide networking and professional development opportunities for all of us in the contact centre i...<br /><br /><a href="http://www.ccmg.org.za/?idkey=535&redirect=introductions">http://www.ccmg.org.za/?idkey=535&redirect=introductions</a>]]></description>

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