Becoming a Professional in today’s future Contact Centre

City of TshwaneIn keeping with the professional status awarded to us, the CCMG has registered and spearheaded the first of 8 professional designations with SAQA. These are to be awarded to individuals operating on a predetermined level of competence across the scope of the industry and are ultimately issued subject to the recipient participating in the Continuous Professional Development (CPD) programme.

The Rise of Wonga and the Role of Effective Customer Relations

There aren’t many business-to-consumer relationships with the potential to be as divisive or disruptive as those between short-term lenders and prospective borrowers seeking credit. In many cases, the role of a short-term lender is to act as a consumers’ final line of defence, preventing them from going without life’s essentials such as energy, food or a roof over their heads.

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