View all the presentations from the Contact Centre Showcase in Cape Town in April 2014
The month of March has flown by and the Easter holidays are fast approaching which means that the deadline to enter the 2014 CCMG awards is drawing closer with every passing day. A resounding message from all our previous winners was that preparation is key to entering these awards and we want to encourage you to visit the website at www.ContactCenterWorld.com/worldawards/CCMG sooner rather than later and start reviewing categories, definitions and criteria.
Kelly Group Executive Marketing, Kim Meszaros provides key insights into the KGWI 2013 findings on social media and technology in the workplace.
The Kelly Global Workforce Index (KGWI) is respected as an annual worldwide authority on trends and developments in the workplace. The 2013 report encapsulates opinions of over 122 000 people across the globe. It addresses issues from global mobility and technology as well as workplace changes.
In the Contact Centre Industry, the idea of a designation to manage the demand in changing skills was designed to manage this skills evolution on a step-by-step basis.
A designation confirms publically, to your employer and mostly to yourself, what your current worth is in the workplace. In many ways a designation is even better then a qualification.
There are many companies that long for the days where landlines were still the norm, particularly when it comes to debt collecting. Because landlines were analogue and geographic in nature, which meant that callers had no idea who has ringing and whoever was calling knew or could find the address that landline was attached to, people were simply more likely to answer their phones.