The CCMG’s monthly newsletter is filled with professional development articles, interviews, industry news and updates, new developments, and discounts for CCMG members. Click here to subscribe

The 2010 agenda includes dedicated paths for our new networking forum and interactive events to discuss a wide range of subjects, including, but not limited to: Resource Planning, Back-Office, Outbound Planning, Delivering the Customer Journey, Human Resources and Leadership cycles.

Expert and peer-to-peer information sharing is a vital resource in knowledge development for any contact centre professional. Members are invited to discuss their professional and operational challenges in the monthly forums and through the on-line community, to obtain solutions to specific issues.

Monthly Networking Events

The monthly CCMG regional events draw from unrivalled experience, research, benchmarking and expert input. They are designed to tackle current issues and stimulate debate, with the ultimate aim of achieving practical solutions. The events enable access to proven techniques that have immediate impact. They facilitate professional success that drives and influences positive organisational change. In addition, they provide a unique opportunity to keep abreast of the latest industry news. Lastly, the CCMG events provide a convenient means to expose yourself to a community of professionals and experts, as well as an excellent opportunity to forge strategic relationships and gain customer contacts.

CCMG Website

The CCMG website is updated regularly with industry news, articles, whitepapers, case studies, events (conferences and training), useful links, working templates, discussion forums and executive interviews.

CCMG Newsletter

The CCMG produces and distributes a monthly newsletter, informing our members of up-to-date industry news and analyses, an ‘Ask the Experts’ section, best practices, case studies, relevant regulatory and compliance information, featured articles, upcoming events, and networking opportunities.

Research and Whitepapers

CCMG members have access to a multitude of research reports, fact sheets, whitepapers, opinion papers, case studies, and articles relating to a wide range of issues from contact centre industry experts. These are available to download from the CCMG website.

Knowledge Exchange

Through the CCMG monthly events and online networking forum, we facilitate knowledge exchange and best practice and information sharing among industry professionals, peers and experts. With a constantly expanding association, this knowledge network continues to grow.

Annual Graduation

The CCMG annual gala is dedicated to recognition of the talent of professionals within the contact centre industry. In the past, the event has brought together over 1,000 professionals. The 2010 annual gala will celebrate the success of our competition winners. All participating members, organisations, service providers and sponsors will be invited to this evening reception.

Self-Assessments

CCMG members have access to a range of self-assessments which allow you to review your current situation, indicate any areas of weakness, and highlight strengths to empower you to plan and implement a professional career path.

Industry Events

The CCMG endorses and partners with leading industry events, seminars and training programmes within the contact centre industry to offer discounts to our members. Events include Thought Leadership Summits, MasterClass Training, Industry Training, Workshops, Focus Forums, Executive Dinners and more.

Publications

CCMG members are offered discounts on industry publications, research reports, and products.

Business Listing

Receive a business listing on the CCMG website where companies in need of your services may search and be connected with your company.

Members Benefits Exchange

Save Money - partner discounts as well as unique benefits available through the Members Benefits Exchange programme. Discounts are available on training programmes, industry conferences, publications, research reports and products.

Buyers Guide & Vendor Directory

The buyer’s guide and vendor directory is a one stop shop to find suitable solutions and service providers to meet your professional and organisational needs.

Advisory Board

The Advisory Board is a network of experts who have agreed to give meaningful help on a regular basis in many different areas (including law, organisational and professional development, technology, policy and more), as well as Industry related advice to the members of the association. Their abilities, experience, and knowledge were selected for how they compliment a particular area of the contact centre industry. Advisory Board members are chosen as a group of people we intent to interact with regularly.

Pulse beat monthly Research Results

Each week we will poll our members on a hot topic in the South African contact centre industry. Once you answer the poll, you will see the most up to date results from across our membership base. We will archive the results at the end of each poll and make the information available in our member’s area.