“The Conference Challenging Everything About the Contact Centre Industry”
27-28 August 2015, Fourways (JHB)
Sneak Peek & Sponsorship Offers for Early Birds
Showcase your solutions and your brand to decision makers who can influence the way their Contact Centre works by challenging the norms.
Align your brand with the trusted professional body of the Contact Centre Industry, the Contact Centre Management Group.
Grab the opportunity to speak about how your solutions can save money, make money or make life easier for Contact Centres by challenging the norms.
Data Analytics is going to be critical for businesses who run call centres in order for the call centre business to add value to consumers
It appears that organisations are finally realising the value of data and what this can really do for new business opportunities and in many cases…change the business around. Corporate organisations are researching tools to mine data in order to promote customer experience, profits and contain costs.
Read these essential tips to ensure your outbound operations achieve success
This guide is aimed at anyone who is operating within an outbound or a blended contact center environment.
By reading this paper you will discover:
- How to maximize efficiency through your dialing strategies
- How to maximize connection rates
- Outbound is more than just voice
- What to look for in a predictive dialing solution
- The pitfalls and problems to avoid
- Ways to minimize staff churn
- The key steps to outbound success - more than just technology
- Core data considerations