What the conference speakers and attendees had to say about the conference
Topic: Redefining conversation journeys
The first community-based contact centre in the Western Cape has arrived –and it happens to be one of the best in the world from the technology to the communication devices used.
We are faced with high rates of unemployment. Our industry has become one of the major role players in employment creation thus far in South Africa. A call centre is defined by its people, the voices that carry the conversation journeys and lead the customer experiences. We believe that the lifeline of the contact centre industry is people, then technology followed by the environments they work in.