Cape Town business has had its first taste of a CCMG Showcase and they want MORE!!!

And we’ll give it to them, but only in 2013!

We promised you all last year that we would be ‘upping the ante’ as far as our events and Showcases were concerned, and it looks like we have the right formula.
Our speakers were excellent.  Wynand Roos (SAP) put social media in its place in our industry; 1Stream’s Jed Hewson gave insights into the benefits of a hosted call centre; Wynand Smit (Vodacom) promoted organisation within your call centre environment; Anthony Askew of Globility spoke about outsourcing your facilities to the professionals; Intuate Group’s Mark van Rensburg gave us excellent advice on how to retain clients and improve that bottom line through the use of a trusted solutions provider; and Dion Kalicharan of Consnet assisted us in understanding SAP’s call centre solutions. 

As always, the Round Table discussions went down very well, with companies such as SAP, Sean Willard and Kelly providing presentations and open discussions that kept everyone interested and keen to participate.
During the break, the delegates had time to walk through the Table Top displays and chat to experts from SAP, Kelly, Sean Willard, Plantronics, CallForce, CareerCall, Globility, Consnet, Intuate, Ocular Technologies, 1Stream and Service Desk.com.

Our vendors have always been top notch, but they really put an extra effort in this time.  Well done!  You are what make this industry proud…………..
We tried something new as far as refreshments go and it was so successful that we’ll be doing it at all our Showcases from now on. Pre-packed, delicious lunches meant that no-one had to stand in a queue, and the food was incredible value for the R55 charged.

50 of the delegates who completed their Game Cards and handed them in at the cocktail party won headsets sponsored by Headset Solutions.  .  Safe driving to you all when using your blue tooth headsets!  Thank you Headset Solutions for sponsoring the Plantronics headsets. Your constant participation in the industry and in the CCMG is greatly appreciated.

Congratulations to Shameemah Omar from RCS who was the lucky lady that won the ipad sponsored by Neotel.  Thank you to SudhirJuggernath of Neotel who supplied the iPad.  The CCMG looks forward to partnering you in the growth and development of the industry.

Thank you again to all our sponsors, vendors and delegates for making the Cape Town Showcase such a fun and informative event.

Next Showcase is in September in Gauteng!

Presentations

Talent Management

View more presentations from Contact Centre Management Group

Globility

View more presentations from Contact Centre Management Group.

Challenges when investing in leading edge technologies in the contact centre

View more presentations from Contact Centre Management Group..

Photos

The winner of the iPad sponsored by Neotel was a very lucky lady.
Shameemah Omar from RCS features here with Donovan Goliath from Neotel who handed her the iPad which we all wanted.

CCMG SHOWCASE

AUDITORIUM PROGRAMME
Take this opportunity to discover the latest in technology. Learn about new developments in the Contact Centre industry. Calling all Executives! Six exciting, informative presentations will be delivered by industry leaders, whose expertise will assist you with all the information you need to make a success of your Contact Centre!

ROUND TABLE DISCUSSIONS
3 Round Table discussion topics.
Participate with likeminded professionals and join in discussions around the hot topics in the Contact Centre Industry. Benefit from the expertise of those leading the Round Table discussions – you don’t get access to information like this very often!

TABLE TOP DISPLAY AREA
The Vendors in the industry will be displaying their solutions and giving you an opportunity to talk to them and find out more.

COCKTAILS AND NETWORKING
16h00 ‘til the traffic dies down! Join Kelly for sun downers & worthwhile networking. Meet and greet other professionals with similar experiences as yourselves, and form fun think tanks!

PRIZES!
1. Participate in all of the events on the day and fill up your Game Card, which can then be redeemed for a mobile headset from Plantronics!!!!
2. Join us at the Cocktail event and be entered into a draw to win an iPad 2. Sponsored by the CCMG

CCMG TAKES THE LEAD IN SHOWCASING THE CONTACT CENTRE INDUSTRY
If you want to be known as someone of value in the Contact Centre Industry, then you HAVE to be seen at the main events on the yearly calendar. This means, of course, that you HAVE to be part of the CCMG Showcase, taking place at the SAP Convention Centre in Cape Town on March 15th.

The CCMG Showcase is for YOU. We have pulled together a team of highlyrespected, experienced speakers, all of whom have proved themselves to be leaders in their particular fields of expertise.
If you want to develop your career within the contact centre industry, you have to learn from the best – and the best will be available to you at the CCMG Showcase.

Partnerships and Sponsorship opportunities

We have some really exciting opportunities for YOU to showcase YOUR company, YOUR products and services, and YOUR vision.........you cannot afford to miss this!
CCMG is dedicated to ensuring that you, the vendors, are kept at the forefront of industry developments. We are on a strong growth curve, with our efforts being recognised by leading stakeholders eager to improve the standards of the industry. The Contact Centre Showcase 2012 is our offering to one of the fastest –growing industries in the world of communication, where South Africa is proving to be a leading force in this exciting development. Join the CCMG in saluting our country’s Contact Centre Industry and take advantage of the wealth of knowledge under one roof, at one time......

Industry Thought Leaders will be giving current, relevant and entertaining presentations; allday displays and more intimate ‘breakaway’ sessions give stakeholders unique business networking opportunities to mingle with large numbers of appropriate delegate visitors; the display arena will allow companies to present products and services to a captive audience; and the stunning SAP conference facilities will allow for an uninterrupted flow of movement, along with ample and secure parking facilities.

Benefits to you, the Industry Stakeholder, include:

• Networking with other movers and shakers of the Contact Centre industry!
• Showcasing your company and your products to a group of relevant stakeholders – your message will reach the right people
• Information on the latest trends and products from the Contact Centre industry’s Thought leaders
• Oneonone opportunities to develop your business
• A unique opportunity to launch new products
• An unbelievable pre, during, and post event communications reach, with information sent to the CCMG database of 15 000 not forgetting our monthly newsletter spread.