I am passionate about delighting my customers both internally and externally. I have dedicated my life to up-skilling and cross-skilling myself so that I am able to service my customers in ways that are appropriate to them, such as face-to-face, telephonically or via email.
I joined Absa in 2007 and have spent the past nine years working across the business to gain as much experience as possible. I believe that the more challenges you are exposed to, the better equipped you are to solving customer problems and exceeding their expectations. I have worked in the Absa Credit Card business, E-Channel Team and middle office, and I have positioned myself as a ‘one-stop problem solver’ so that customers only have one point of contact, rather than having to go through three to five consultants for a solution. In my spare time, I train in different areas of the business, so I am able to offer better solutions to customers.