CCMG 2015 Awards

Recognising and Celebrating the South Africa Contact Centre Industry’s Leading Individuals and Top Performing Companies

The CCMG 2015 Awards aims to recognise the most successful individuals and organisations in the South African Contact Centre Industry. All the finalists in the CCMG awards will have the opportunity to enter the global awards with ContactCenterWorld.com.

Fail better

If the single largest impediment to you achieving your goals is the fear of failure, you could learn from the mantra of Silicon Valley: ‘Fail fast. Fail better.’ Failure led to Flickr creator, Ben Stewart’s, invention of Slack; the biggest and newest startup that the Valley has to offer.

It’s what Vint Cerf, ‘Founding Father of the Internet,' calls ‘technical experience’ and what other bigwigs have dubbed ‘the foundation of innovation’. Without failure, there can be no improvement. The Contact Centre Management Group (CCMG) Industry Awards is offering you not just improvement, but excellence.

CCMG Contact Centre Showcase 2015

28 May, 2015
Protea Hotel President, 4 Alexander Road, Bantry Bay, Cape Town

CCMG Showcase: Helping to revolutionise customer experience by presenting ground-breaking technology, industry best practice and top SA talents

Where to Find Proactive Customer Service Opportunities

Previously in Why Relying Only On Reactive Customer Service Is No Longer Good Enough, the first in a series of three articles on proactive customer service, we looked at establishing the business case for proactive customer service. In this, the second article in the series, we’ll explore where the opportunities lie and will provide some examples of companies that are experiencing great results via their proactive strategies.

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