If the single largest impediment to you achieving your goals is the fear of failure, you could learn from the mantra of Silicon Valley: ‘Fail fast. Fail better.’ Failure led to Flickr creator, Ben Stewart’s, invention of Slack; the biggest and newest startup that the Valley has to offer.
It’s what Vint Cerf, ‘Founding Father of the Internet,' calls ‘technical experience’ and what other bigwigs have dubbed ‘the foundation of innovation’. Without failure, there can be no improvement. The Contact Centre Management Group (CCMG) Industry Awards is offering you not just improvement, but excellence.
28 May, 2015
Protea Hotel President, 4 Alexander Road, Bantry Bay, Cape Town
CCMG Showcase: Helping to revolutionise customer experience by presenting ground-breaking technology, industry best practice and top SA talents
Previously in Why Relying Only On Reactive Customer Service Is No Longer Good Enough, the first in a series of three articles on proactive customer service, we looked at establishing the business case for proactive customer service. In this, the second article in the series, we’ll explore where the opportunities lie and will provide some examples of companies that are experiencing great results via their proactive strategies.