CCMG After Forever Conference


28-29 August 2014, Sandton (JHB), Balalaika Hotel

Branded the most informative and best knowledge sharing conference this year, we are proud to bring you the CCMG After Forever 2014 Conference.

23 presentations over two days divided into two streams: One dedicated to People and the other dedicated to Solutions. Only 75 delegates per stream. An opportunity not to be missed.

Updated Agenda: 28th August


Updated Agenda: 29th August


Awards Finalists

After many hours of preparation and entering for the entrants. After many, many more hours of judging giving up weekends and evenings by the judges. The excitement has been building up. We finally have the finalists

The CCMG want to thank everybody that entered the awards for 2014. To the judges we thank you for your dedication to the industry. Thank you all. We look forward to seen everybody at the awards on the 30th August 2014 at Madame Zingara’s in Monte Casino.

Click here for the banquet booking form

The Finalists are……

Voice of the Customer – Yes that is you.

What kind of service have you received in the Contact Centre/BPO Industry?

The Good, The Bad, The Ugly

The CCMG want to actively communicate with companies in regard to the level of service they are delivering to the public, yes you are also the public.

The CCMG are mandated to ensure that only the most professional service is delivered by the companies in our Industry.  We would like to hear from you about recent and ongoing service that you have experienced. The CCMG will be contacting the companies that you have commented on to pass on your comments.  We will also where necessary send in our accredited vendors to assist them where they can.

It is up to you to assist us to manage and improve the service levels in the industry.  Who have you called and who has called you, let us know and  let us make this a better industry for the public and also for the people working in the industry.  What was the service like? The Good, The Bad and The Ugly. 

The CCMG will contact companies that have received comments and give them the feedback, we will also allow them to give us feedback.  We will give them advice and we will offer assistance.

Log onto and click on "Voice of the Customer” and give us your feedback.


Voices of South Africa - Interview with Pommie Lutchman

CEO of Ocular Technologies reveals the insights and opinions of influential decision makers of South Africa on compelling issues and topics regarding the companies' outlook, market conditions, strengths and challenges of sectors.

THE CCMG 2014 Online Publication

The 2014 CCMG Online Publication will be available online from the 1st September. The directory is of the leading contact centre professionals and suppliers who make up the foundation of the industry, which has grown exponentially in South Africa in the last ten years.  You cannot afford to be left out of the publication.

CCMG 2014 Industry Awards Sponsorship Opportunities

Sponsorship of the CCMG Annual Awards is an excellent investment with benefits such as increased brand awareness, raising your profile with the most senior decision makers and influencers responsible for employing 175,000 people, and the opportunity of being included in the extensive media coverage are just some of the benefits!


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