CCMG 2015 Awards

Recognising and Celebrating the South Africa Contact Centre Industry’s Leading Individuals and Top Performing Companies

The CCMG 2015 Awards, in its 4th year, aims to recognise and reward the best and most successful individuals and organisations in the South African Contact Centre Industry.

All the finalists in the CCMG awards will have the opportunity to enter the global awards with ContactCenterWorld.com.

CCMG 2015 Awards - Entries now open!

This year we have once again partnered with ContactCenterWorld.com and will be utilising their reliable and secure online system! All feedback from last year has been taken into consideration and this year you will see slight changes to the categories, revolutionising the application process with a global organisation ContactCenterWorld.com’s platform, to ensure that the best of the best in our industry get the recognition that they deserve – both locally and abroad.

Ocular Technologies levels SA contact centre playing field

Contact centre specialist Ocular Technologies is taking its new, 100% cloud contact centre solution aggressively to market, aiming to put enterprise-grade contact centre features into the hands of every business.

Pommie Lutchman, CEO of Ocular Technologies, believes there is a significant gap in the local market for cost-effective, feature-rich cloud-based contact centre solutions. Pommie Lutchman, CEO of Ocular Technologies, believes there is a significant gap in the local market for cost-effective, feature-rich cloud-based contact centre solutions.

Ocular Technologies' new O!Connect cloud contact centre, which launched in South Africa on 1 February, brings to market the first fully flexible, 100% cloud-based contact centre hosted within the country. In partnership with Internet Solutions (IS), Ocular is delivering cloud contact centre functionality without the potential high data costs and latency that can affect cloud contact centres hosted internationally.

Through the partnership with IS, Ocular Technologies can also facilitate the roll-out of the necessary infrastructure to customers in unconnected areas, if necessary. Pommie Lutchman, CEO of Ocular Technologies, says O!Connect may be extended into other key regions of Africa on the back of the IS network in future.

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