CCMG Showcase: Helping to revolutionise customer experience by presenting ground-breaking technology, industry best practice and top SA talents
The professional body of the South African Contact Centre Industry, CCMG brings you its annual Showcase, offering new insights for Delegates in keeping Contact Centres efficient, responsive, and overall a positive experience for the clients of today and the future
Futurologist suggests that new channels and skills will be required to turn the centre into a relationship hub.
The contact centre of 2020 will be a quite different beast to today’s existing centres, with much about them that is likely to change in the intervening years. This is what BT customer experience futurologist, Dr Nicola Millard, told delegates at the most recent Contact Centre Management Group (CCMG) Showcase, held at the Balalaika Hotel in Sandton.
South Africa’s contact centre industry is in a healthy state, if the results of Saturday’s Contact Centre Management Group (CCMG) Annual Awards are anything to go by. Strong competition was experienced in all the key categories, particularly in the premier award category of Best Contact Centre.