Health & Safety in the Contact Centre: KZN
12 Jun 2013Health & Safety in the Contact Centre Entering the call...read more
Complete the survey and you could win an iPad mini
Thursday, May 23, 2013Dear SharonThe 2013 Global Contact Centre Benchmarking Survey is closing but there's still time to share your views if you haven't already. Complete the survey by Friday 31 May & stand a chance to win an iPad mini!*Start the survey now Completion of the...read more
Fill in the CCMG Salary Survey and let great things happen
Wednesday, May 22, 2013Fill in the CCMG Salary Survey and let great things happen... Win a TV - a Hi-Sense 32cm LED TV could be yours. Everyone who responds to the survey will be in the draw Win one of two Sansui widescreen Digital Photo Frames Get a...read more
Global Contact Centre Benchmarking Report
Friday, May 03, 2013The Global Contact Centre Benchmarking Report is widely acknowledged to be the most useful and comprehensive research of its kind. As part of our continued efforts to drive best practice and support thought leadership research within our industry, CCMG encourage you to participate in the Global Contact Centre...read more
Flightsite uses hosted model
Friday, April 26, 2013Flightsite uses hosted model to manage ground-breaking travel contact centre FlightSite, a subsidiary of Club Travel, has been in operation since 2008 and is South Africa's first online travel agency. FlightSite has recently launched its FlightSite Agent platform, which allows anyone to become a travel agent by gaining access to...read more
Connection Telecom leader of SA hosted PBX market
Friday, April 26, 2013Connection Telecom emerges as leader of SA hosted PBX market Connection Telecom, the fast-growing IP PBX solution provider and telco, has taken early leadership of the key hosted segment of the enterprise telephony market, according to BMI-T’s SA PBX and Emerging Voice Systems Market study, 2013. The study...read more
