The automotive industry has the best service delivery in South Africa

Ask Afrika Orange  Index® winners announced

Volkswagen, long known as the company that makes the people’s car, has won top position for outstanding service delivery in this year’s Ask Afrika Orange Index® benchmark. The automotive industry has excelled in terms of their service delivery with Toyota taking second place, and being the most consistent automotive performer over the last ten years. The financial sector was not far off with Capitec coming third. These awards were presented at a ceremony at the Gordon Institute of Business Science (GIBS) in Sandton on 14 November 2014.

Customer Experience 2.0: The Next Chapter in Customer Experience Innovation

Customer Experience World returns to Johannesburg on the 10th and 11th of March 2015 for its 4th year. The event will build on its previous success, bringing the same mix of excellent speakers, interactive sessions and practical next steps on how organisations can improve the customer experience.

Customer Service Metrics: Making it stick

A Practical Guide to Measuring Customer Satisfaction in the Contact Centre

Customer satisfaction should be an obsession in any contact centre. Unfortunately, not all contact centres know how to measure satisfaction effectively — and improve it on a continuous basis.

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