With less than two weeks to go the CCMG judges are eager to review and assess this year’s CCMG annual award entries. If you have not yet committed to enter an award or you have not yet finalised your submission this is your reminder that time is running out. This is your opportunity to shine and showcase your brilliance. Accessing these awards will open up an international stage for you and your organisation to benchmark itself with the best of the best and demonstrate the talent and brilliance that the South African Contact Centre industry has to offer.
The Power of Speech Analytics
Join us for a morning session with Rachel Lane, Director Customer Analytics of Verint and Patrick Evans, Executive Director Operations of fraXses South Africa.
Imagine being able to anticipate customers' needs and wants without having to ask them what they think. In today's intensely competitive business environment, understanding customers is key to success but lots of businesses struggle to get useful insight. However, it's easier than you might think.