DOWN THE RABBIT HOLE CONFERENCE
Our fantasy themed but very realistic conference aims to help Contact Centre managers take a peek into the future of the Industry. For this, we are aided by the White Rabbits, a group of experts and visionaries, who see much further than just one step ahead. They will take us down the Rabbit Hole the future and help us explore the unknown and mysterious challenges that the industry will face.
As we experience Contact Centres becoming increasingly more important within the business and are evolving from simple assistance into multifunctional, multimedia relationship hubs, with agents growing into frontline superheroes, we have to realize that the ability to "look into the future" and predict underlying demands and upcoming trends is going to be a make-or-break requirement for all managers.