The Rise of Wonga and the Role of Effective Customer Relations

There aren’t many business-to-consumer relationships with the potential to be as divisive or disruptive as those between short-term lenders and prospective borrowers seeking credit. In many cases, the role of a short-term lender is to act as a consumers’ final line of defence, preventing them from going without life’s essentials such as energy, food or a roof over their heads.

The automotive industry has the best service delivery in South Africa

Ask Afrika Orange  Index® winners announced

Volkswagen, long known as the company that makes the people’s car, has won top position for outstanding service delivery in this year’s Ask Afrika Orange Index® benchmark. The automotive industry has excelled in terms of their service delivery with Toyota taking second place, and being the most consistent automotive performer over the last ten years. The financial sector was not far off with Capitec coming third. These awards were presented at a ceremony at the Gordon Institute of Business Science (GIBS) in Sandton on 14 November 2014.

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