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The Contact Centre Management Group

Nominate a colleague
The awards are free to enter so there is nothing to stop you:
Contact Centre Manager
of the Year 2012

Inbound Agent of the Year 2012
Outbound Agent of the Year 2012
Support Person of the Year 2012
Team Leader of the Year 2012


Special offer from Inspired! for CCMG members
“Inspired!” will show you how to live a meaningful and successful life. Most of all it will help you become a leader in your field and allow you to Mentor those around you. Think about it. Why can’t it be YOU? Your family … your friends … your team need you to be the best you can be so that you can mentor them into becoming the best they can be.

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latest on the forums

Agent KPI

29 Mar 2012

Is number of calls answered/handled...read more

WFM

28 Mar 2012

What calculation eWFM uses to...read more

Outbound Telesales Campaign

28 Mar 2012

I'm running an outbound telesales...read more

connect with the ccmg

become a member

The Contact Centre Management Group

CCMG members have access to a range of services that enable professional advancement and success. These services are provided through a number of relevant effective media, facilitating ease of access. These include, but are not limited to, monthly regional events, an online networking forum for knowledge exchange, access to research reports, whitepapers and information resources.

Nominate a colleague
The awards are free to enter so there is nothing to stop you:
Contact Centre Manager
of the Year 2012

Inbound Agent of the Year 2012
Outbound Agent of the Year 2012
Support Person of the Year 2012
Team Leader of the Year 2012


Special offer from Inspired! for CCMG members
“Inspired!” will show you how to live a meaningful and successful life. Most of all it will help you become a leader in your field and allow you to Mentor those around you. Think about it. Why can’t it be YOU? Your family … your friends … your team need you to be the best you can be so that you can mentor them into becoming the best they can be.

supporters

latest news

Gratitude Journal

7 May 2012

Have you found starting the day off with an Attitude of Gratitude has benefited you? If you are...read more

Attitude of Gratitude

30 Apr 2012

Let's start at the very beginning , the very best place to start..... I believe that the very...read more

upcoming events

Lifting the fog from your back-office operations: KZN

22 May 2012

To be a true ’World Class’ contact centre the operation MUST apply extensive operating and ’Best Practice’ standards and baselines...read more

Lifting the fog from your back-office operations: Gauteng

23 May 2012

To be a true ’World Class’ contact centre the operation MUST apply extensive operating and ’Best Practice’ standards and baselines...read more

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key membership benefits

The CCMG provides a platform where contact centre professionals can network and interact with national and international industry peers and experts. The many benefits include:Access in-depth local expertise through the CCMG’s repository of research, whitepapers, case studies and other resources Attend CCMG Advisory and Networking Forums to meet and discuss issues specific to the Contact Centre industry while connecting...read more

refer a member

The CCMG will be offering an award to the person who is responsible for the most referral activity. To refer a member, fill in the form below. read more

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