site and design maintance cms system

The Contact Centre Management Group

CCMG AWARDS 2013
We are delighted to see the flood of new entrants and all fingers crossed to those who have taken the plunge and entered this year’s CCMG awards! As you know we have partnered with CCW (Contact Center World) which allows us to participate on a global platform and show case the extraordinary talent that we have in South Africa.

  • The CCMG has worked with CCW to waiver all entry fees thus allowing anyone to enter absolutely free of charge!!
  • Remember that entries close 31 May 2013 so don’t delay – get started with your entry today
Remember this is your opportunity to shine so don’t be shy – go check out the various categories on offer and enter today. For further information or to answer any questions you may have please do not hesitate to contact the CCMG at info@ccmg.org.za or (011) 438-6590 



The GLOBAL CONTACT CENTRE BENCHMARKING REPORT is widely acknowledged to be the most useful and comprehensive research of its kind. As part of our continued efforts to drive best practice and support thought leadership research within our industry, CCMG encourage you to participate in the Global Contact Centre Benchmarking Report - 2013 short survey. Click here and support the industry: https://2013.ccbmsurvey.com/goa.asp?t=MGR

connect with the ccmg

become a member

The Contact Centre Management Group

CCMG members have access to a range of services that enable professional advancement and success. These services are provided through a number of relevant effective media, facilitating ease of access. These include, but are not limited to, monthly regional events, an online networking forum for knowledge exchange, access to research reports, whitepapers and information resources.

CCMG AWARDS 2013
We are delighted to see the flood of new entrants and all fingers crossed to those who have taken the plunge and entered this year’s CCMG awards! As you know we have partnered with CCW (Contact Center World) which allows us to participate on a global platform and show case the extraordinary talent that we have in South Africa.

  • The CCMG has worked with CCW to waiver all entry fees thus allowing anyone to enter absolutely free of charge!!
  • Remember that entries close 31 May 2013 so don’t delay – get started with your entry today
Remember this is your opportunity to shine so don’t be shy – go check out the various categories on offer and enter today. For further information or to answer any questions you may have please do not hesitate to contact the CCMG at info@ccmg.org.za or (011) 438-6590 



The GLOBAL CONTACT CENTRE BENCHMARKING REPORT is widely acknowledged to be the most useful and comprehensive research of its kind. As part of our continued efforts to drive best practice and support thought leadership research within our industry, CCMG encourage you to participate in the Global Contact Centre Benchmarking Report - 2013 short survey. Click here and support the industry: https://2013.ccbmsurvey.com/goa.asp?t=MGR

supporters

latest news

Global Contact Centre Benchmarking Report

3 May 2013

The Global Contact Centre Benchmarking Report is widely acknowledged to be the most useful and comprehensive research of its kind....read more

Flightsite uses hosted model

26 Apr 2013

Flightsite uses hosted model to manage ground-breaking travel contact centre FlightSite, a subsidiary of Club Travel, has been in operation...read more

upcoming events

How to plan a Professional Career

22 May 2013

How to plan a Professional Career in the BPO and Contact Centre Environment. This presentation takes a look at the...read more

Health & Safety in the Contact Centre: KZN

12 Jun 2013

Health & Safety in the Contact Centre Entering the call centre environment can be completely overwhelming – it is a...read more

opinion poll

key membership benefits

The CCMG provides a platform where contact centre professionals can network and interact with national and international industry peers and experts. The many benefits include:Access in-depth local expertise through the CCMG’s repository of research, whitepapers, case studies and other resources Attend CCMG Advisory and Networking Forums to meet and discuss issues specific to the Contact Centre industry while connecting...read more

refer a member

The CCMG will be offering an award to the person who is responsible for the most referral activity. To refer a member, fill in the form below. read more

all events
all events